Product Description
Today when most executives consider the intellectual capital of their organization, they focus on the present. They seek tools and techniques to exploit their organizational knowledge for some immediate gain. There is an emerging shift in thinking that will provide a lasting competitive advantage the shift is from the present to the future. This book is unique in that it focuses on what executives should be doing now (or soon) to ensure the next generation of organizational leaders know what we knew. In other words, are we creating organizational memories today, which will be useful to the next generation of leaders? Will today s baby-boomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organizational leaders?To answer these questions the book is divided into three parts. Part 1 is introductory in nature and provides a concise overview of knowledge management: its genesis, the theory of knowledge, and the types of knowledge that exist. Part 2 builds on this foundation and highlights some of the successes and failures during the past two decades as baby-boomer executives struggled to develop effective ways of sharing what their organizations know. A review of projects suggests that many first generation knowledge management projects were based on collecting and classifying information. Second generation knowledge management projects shifted the focus to codifying tacit knowledge and combining explicit knowledge to create new knowledge.Part 3 focuses on emerging ideas that show great potential. Today we are seeing some very promising results from third generation knowledge projects, which focus on connecting people and facilitating collaboration. Some pioneering organizations are now reaping the benefits of using social media tools such as wikis for collaboration and commercial social networking tools, for connecting people. These emerging tools and techniques provide flexible, agile, and intuitive solutions for connecting people with people and facilitating coordination, communication, and collaboration. ... Read more

Product Description

The rapidly growing demand for online courses and supporting technology has resulted in a plethora of structural and functional changes and challenges for universities and colleges. These changes have led many distance education providers to recognize the value of understanding the fundamental concepts of both e-learning and knowledge management (KM)—including the e-learning economic model and how to change the current culture of delivery system providers.

Supplying a complete examination of the synergy between KM and e-learning, Knowledge Management and E-Learning begins by considering KM practices, techniques, and methodologies in e-learning. These chapters explain how knowledge capture, retention, transfer, and sharing can help enhance the e-learning experience.

Edited and written by leading authorities in the fields of knowledge management and e-learning, the book contains international case studies that illustrate the applications of KM to e-learning in businesses, government agencies, and universities in the United States, Canada, Mexico, United Kingdom, Europe, and Asia. The text is divided into four parts:

1. Setting the Stage
2. Methodologies and Techniques
3. Case Studies and Applications
4. Industry Perspectives

This groundbreaking reference discusses the use of digital media engagement and social media to enhance the e-learning experience through the ability to share knowledge among various communities and individuals. It details key KM and social networking methodologies, trends, and technologies. The text concludes with a summary of current and emerging trends by those at the forefront of this rapidly evolving field.

Product Description
'The New Knowledge Management' is the story of the birth of "second-generation knowledge management," told from the perspective of one its chief architects, Mark W. McElroy. Unlike its first-generation cousin, second-generation Knowledge Management seeks to enhance knowledge production, not just knowledge sharing.As a result, 'The New Knowledge Management' expands the overall reach of knowledge management to include "innovation management" for the very first time.

'The New Knowledge Management' introduces the concept of "second-generation knowledge management" to the business community.Mark W. McElroy has assembled a collection of his own essays, written over the past four years, chronicling the development of related thinking in the field.

Unlike first-generation KM, mainly focusing on value derived from knowledge sharing, second-generation thinking formally adds knowledge making to the scope of KM.In this way second-generation KM expands the overall reach of KM to include "innovation management" for the very first time.'The New Knowledge Management' finally begins to bridge the gap between KM and the field of organizational learning, which up until now have been viewed as miles apart.

* Charts the next generation of knowledge management thinking by the President of KMCI: the leading KM organization
* Expands the overall reach of knowledge management to include "innovation management" for the very first time
* Mark W. McElroy, chief architect of second-generation Knowledge Management, shares his vast experience in a collection of his own essays ... Read more

Customer Reviews (5)

Texbook of KW
This guy has some good ideas about evolving a company's KW technology. Useful as a textbook.

a non-book
As the reviewer from mexico notes, most of the chapters of this book are reprints of previously published articles.This make the presentation disappointingly repetitive.

OK but still not practical enough
The author makes a great contribution creating the awareness that KM is much more that IT, and that it is about creating new knowledge and organizational learning. Although the idea is not new, he presents it through an interesting framework called the Knowledge Life Cycle. Thats great.

On the other hand, since the book is a compilation of previous papers from the author, I feel that he repeats the same ideas over and over again. I couldn't find explicit evidence of the aplication of these ideas on the day to day work. I also see a contradiction in the sense that he says that the new KM is more about creating new knowledge, but it seems to me that he is trying to create new knowledge through the re-frasing and re-naming of other author's ideas. Please...don't throw more "fancy words" to the KM arena, it is already full !

The "next generation" of Knowledge Management is here!
In this wonderful little book, Mark McElroy begins to do for Knowledge Management what Peter Senge did for Organizational Learning:He connects deep theory with cogent practice, bringing the entire discipline to a new level.The book is a carefully designed compendium of Mark's leading-edge thinking over the past several years.In it he lays out the foundations for the next generation - "demand-side" - Knowledge Management, which enhances individuals capacity to produce knowledge, rather than simply use what's already there. By integrating a unique approach to complexity science with insights from organizational learning, he develops a model of "sustainable innovation" which is based on a broader theoretical framework of Social Innovation Capital (SIC). His SIC framework generates a core insight - the Policy Synchronization Method - a theory-based yet practical method for creating the conditions that support innovation in the long term.His writing is as useful as his modeling, for he constantly grounds his thinking into concrete and highly applicable suggestions that can be utilized in a wide range of contexts.Near the end of the book he shows the economic returns on investment from his second-generation KM, and concludes with a "presentation" that can be used to help make the case for these ideas in formal and informal settings.As a professor of entrepreneurship and management at a business school, and a 20-year student of complexity science, I am a true fan of Mark McElroy, and I am excited by this book and the ones soon to follow.

Comments of book "The New Knowledge Management"
The book "The New Knowledge Management" addresses some very intriguing concepts and provides some innovative thinking in the knowledge management area. It shows how the fundamental concepts of organization learning, innovation, social innovation capital, and complex adaptive systems are related to knowledge management. The author introduces the reader to the idea of "second -generation knowledge management" which is used as a framework to relate the above concepts to knowledge management."Second-generation knowledge management is more inclusive of people, process, and social initiatives than "first-generation knowledge management".The book provides some unique insights and organizations approaches to sustain innovation. These insights are the first of its kind and have far reaching implications to how we should manage organizations. The book is very thought provoking and a must read for people interested in theory and practical implications. I am currently using it as one of my text in teaching a graduate course in knowledge management. ... Read more

Product Description
Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.

This practical book focuses on the vast offerings of KM solutions-technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosingand implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools,along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice.

The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented.

The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research).

Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted.

Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.

* The only book in which practitioners evaluate various KM solutions
* Case studies describe how real companies use KM tools and technologies
* Provides clear lessons from real successes and failures ... Read more

Customer Reviews (1)

Makes KW useful
This is the handbook of KW, since it gets down to the nuts and bolts of how to make it work. ... Read more

Product Description

Knowledge management (KM) is a set of relatively-new organizational activities that are aimed at improving knowledge, knowledge-related practices, organizational behaviors and decisions and organizational performance.   KM focuses on knowledge processes—knowledge creation, acquisition, refinement, storage, transfer, sharing and utilization.  These processes support organizational processes involving innovation, individual learning, collective learning and collaborative decision-making.  The "intermediate outcomes" of KM are improved organizational behaviors, decisions, products, services, processes and relationships that enable the organization to improve its overall performance.

Knowledge Management and Organizational Learning presents some 20 papers organized into five sections covering basic concepts of knowledge management; knowledge management issues; knowledge management applications; measurement and evaluation of knowledge management and organizational learning; and organizational learning.  Volume editor William R. King is the University Professor of Business Administration at the Joseph M. Katz Graduate School of Business and College of Business Administration, University of Pittsburgh.  He was the founding president of the Association for Information Systems (AIS) and a past president of The Institute of Management Sciences (TIMS) (1989–90), an international professional society with 8,000 members, which he guided to merge with the Operations Research Society of America to form INFORMS. He has twice served as chair of ICIS—the annual International Conference on Information Systems (1988; 2005), has served as editor-in-chief of the Management Information Systems Quarterly, the primary journal in the field of information systems, and was the key figure in the founding of a new journal, Information Systems Research.

Product Description
In this book, Haridimos Tsoukas, one of the most imaginative organization theorists of our time, examines the nature of knowledge in organizations, and how individuals and scholars approach the concept of knowledge. Tsoukas firstly looks at organizational knowledge and its embessedness in social contexts and forms of life.He shows that knowledge is not just a collection of free floating representations of the world to be used at will, but an activity constitute of the world.On the one hand, the organization as an institutionalized system does produce regularities that can be captured via propositional forms of knowledge.On the other, the organization as practice as a lifeworld, or as an open-ended system produce stories, values, and shared traditions which can only be captured by narrative forms of knowledge. Secondly, Tsoukas looks at the issue of how individuals deal with the notion of complexity in organizations: Our inability to reduce the behavior of complex organizations to their constituent parts.Drawing on concepts such as discourse, narrativity, and reflexivity, he adopts a hermeneutical approach to the issue. Finally, Tsoukas examines the concept of meta-knowledge, and how we know what we know.Arguing that the underlying representationalist epistemology of much of mainstream management causes many problems, he advocates adopting a more discursive approach.He describes what such an epistemology might be, and illustrates it with examples from organization studies and strategic management. An ideal introduction to the thinking of a leading organizational theorist, this book will be essential reading for academics, researchers, and students of Knowledge Management, Organization Studies, Management Studies, Business Strategy and Applied Epistemology. ... Read more

Customer Reviews (9)

Just as described
The book was delivered very quickly and in good condition.Pretty much exactly what you are looking for when buying a textbook online.

Marketing
The book I purchased was in excellent condition. The book was not highlighted, did not have torn or missing pages. It arrived in a timely manner.

Fast Shipping!
Excellent condition and super fast shipping, the book was here within 4 days of ordering it!!:)

Marketing Management - Int'l version 9 Peter/Donnelly Jr
The Internation version is word for word the same as the English version except for the slight difference in page numbers. This is my 2nd Int'l textbook & for the difference in price, it is worthwhile.

Good book for a college course
This book got thirteen chapters covering 4Ps, marketing research, consumer behavior, market segmentation, integrated communication, distribution, personal selling, pricing, marketing of services, and global marketing.
There are four sections of cases, from short one to in-depth study.

I use this book as a college-level course.Final projects were done using these cases.Students like the book.
The book will be better if it includes fewer cases, but more thorough analysis of the cases.

Contrary to other critics here, I believe the book is very good. ... Read more