Product Description
The PMBOK9(r) Guide – Fourth Edition continues the tradition ofexcellence in project management with a standard that is even easier tounderstand and implement, with improved consistency and greater clarification.

• Standard language has been incorporated throughout the document to aidreader understanding.
• New data flow diagrams clarify inputs and outputs for each process.
• Greater attention has been placed on how Knowledge Areas integrate in thecontext of Initiating, Planning, Executing, Monitoring & Controlling, andClosing process groups.
• Two new processes are featured: Identify Stakeholders and CollectRequirements.

Customer Reviews (77)

Buyer beware of this seller
Book appeared fine at first, till I got to chapter 6, I only have 5 pages of chapter 6 and no chapter 7 at all. Instead I have two chapter 4's and two chapter 5's.

Worked like a charm
I have now read this book two times over and every time I do I learn something new. I must say it's not the most exciting book I've ever read but it's effective in getting it's message across. I used this book in combination with CAPM Exam Prep: Rita Mulcahy's Course in a Book for Passing the CAPM Exam and I passed with flying colours. I was actually surprised how easy it was. I would recommend both books to anyone looking to pass the CAPM exam and even to pass the PMP exam.

good reference
For anyone interested in furthering your Project Management knowledge, this book has it all.It will, however, require some commitment on your part.The baseline information is in the book, the rest is up to you.

Good book for Project Management students
I found this to be a good reference book for my Project Management class and studying for the PMP

The price was excellent.
I got the book new and a good price.I got the delivery in a razonable time. ... Read more

Product Description
Knowledge management is the fast-track route to leveraging the intellectual capital in your organisation.

It covers the key areas of knowledge management, from identifying knowledge in an organisation to promoting and facilitating knowledge sharing and innovation.

It takes examples and lessons from some of the world's most successful business, including Shell Oil, British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter drucker, Michael Polanyi, and Ikujiro Nonaka.

It includes a glossary of key concepts and a comprehensive resources guide.

Knowledge management surveys the technology, the strategies and the practice of the subject to give you the expertise you need to act fast. ... Read more

Customer Reviews (7)

Good but not great!
I bought this book as I wanted to improve my understanding of knowledge management (KM) and build on some concepts already known to me.Overall, this book did not disappoint.It gave me a good overview, highlighted KM's importance, re-confirmed that KM is not do once and forget, and it reminded me of differences between KM concepts such as explicit & tacit KM.

Despite the books length, it fits a lot in, is simple and easy to understand and includes a few case studies highlighting KM in the 'real world'.Additionally, a fairly comprehensive reference list of KM terms is included, which I thought was a great addition.

The only downside I found was I was left wanting.I felt the author could've explored some concepts in greater depth, and delve into the nitty gritty.For example, the case studies were interesting, but I found it hard to separate what was KM, what was just good management and what was organisational leadership.It is here I felt the author could've explored this, hence my 4/5.

So in conclusion, if you are after an introduction to KM then this book is a good starting point.If you are wanting to build on your knowledge, learn more about how to apply it, the differences between management, KM and the like, then there may well be better books.

Knowledge Management in a Knut Shell!
Knowledge Management

In another review for Carl Frappaolo's "Knowledge Management" I read something along the lines of: it's short, it's sweet, and it's useful. I couldn't agree more!

For those new to the worlds of knowledge management Frappaolo's succinct introduction to the field really is an essential first step, whether you are interested in pursuing studies or work in knowledge management (KM) or if you are getting up to speed on this topic. Deceptively thin, "Knowledge Management" is packed with the critical concepts, helpful information, and useful references for novices to experts in a variety of fields ranging from information technology, education and training, or organizational management, and all this in under 142 pages!

Charting a logical progression from a perfunctory "Introduction to Knowledge Management" to "What is Knowledge Management," Frappaolo clearly maps out the terrain of what knowledge management is, how it is understood in a variety of contexts, and most importantly, he provides short cases studies integrating the intellectual underpinnings of knowledge management with the realities of the business world. He ends the book with three useful steps for readers looking to dive deeper in to knowledge management: "Key Concepts and Thinkers in Knowledge Management" provides a useful (although ever-changing) glossary of terms, and a micro-bibliography of eleven key figures in the evolution of knowledge management; a chapter dedicated to expanding the print and digital references; and finally, "Ten Steps to Making Knowledge Management Work," a truly elegant and simple plan for everyone to wrap their arms around making knowledge management an actionable concept and practice.

Aside from the brevity of the book, the structure of the book deserves comment. In a semi-academic (or B-School) format, each chapter offers a short introduction, a list of main points, the discussion of those points, and a summary or "Key Learning Points" tied back to the chapter's main points and highlights of the discussion topics, and intermittently the case study reviews of examples in sections titled "Best Practices in KM." Chapter 7, "Knowledge Management in Practice - Success Stories" provides more detailed case studies of examples woven throughout the book.

I would have liked more detailed references for further reading, and of course the bibliographies could be more robust; but that is not the purpose of this book. Using the references cited and the micro-bibliographies in the references section, readers will easily round out their interests in knowledge management from the technological end to the managerial end. Blending academic, intellectual, and working knowledge together under the rubric of knowledge management, Frappaolo brilliantly demonstrates the potential successes of KM in this book through this old-fashioned "portal" to capture, illuminate, share, and evolve - in this case, it just happens to be about knowledge management; but the applications are limitless.

Very good introduction
I must admit to being a little suprised when I first received this book - it is "petite"! Was I going to get my money's worth I wondered?

The answer is definitely yes - particularly if you are beginning in your knowledge management reading. In simple terms and in simple structure the author provides the reader with an understanding of KM history, the current state of KM, KM systems and processes and does not neglect the hard work of forging and shaping the necessary culture to support any such KM initiative.

No less, no more. A great little beginning book and one I am sure I will return to for a quick update on any number of concepts.

Excellent reference
This book was an excellent resource to me.It got me well grounded in the principlesand practices of knowledge management.It is well written, concise and thorough.i wish I had found it earlier, before I read alot of other less valuable treatises on knowledge management.Its a keeper.

Outstanding overview and reference
This book is an excellent primer for those who don't know anything about Knowledge Management and those who need a reference on the subject. It is insightful, well written and a very quick read. It is one of those little books of gold you trip over every once in a while. It is also compact and well suited for business travel.

Don't expect me to be selling this on Amazon any time soon...this book is a Keeper! ... Read more

Product Description
The Harvard Business Review paperback series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. Here are the landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe. The eight articles in Harvard Business Review on Knowledge Management highlight the leading-edge thinking and practical applications that are defining the field of knowledge management. Includes Peter Drucker's prophetic "The Coming of the New Organization" and Ikujiro Nonaka's "Knowledge-Creating Company." ... Read more

Customer Reviews (14)

Harvard Business Review on Knowledge Management (Harvard Business Review Paperback Series)
Ok but we found the complete idiot's guide on Knowledge Management to be a bit more useful for our needs.

Harvard Business Review on Knowledge Management
Used as a textbook for a leadership course. It is o.k., have read more interesting pieces of KM. Recommend if you need scholarly material.

Extraordinary Guidance for Practitioners
This is another great book in the HBR paperback series. There are several very helpful article/chapters in this book; each one taken alone is worth more than the cost of the book.

The article by Argyris, "Teaching Smart People to Learn," is quite insightful. Argyris explains why smart, highly trained professionals find it difficult to learn from their mistakes and failures.

In David Garvin's article/chapter, he talks about what real people in real organizations are doing to build learning organizations.

John Seely Brown discusses the importance of new innovations found in "how work is done" in his chapter.

Add to these helpful chapters, the work of Drucker, Nonaka, and Kleiner, and this is a must-have for practitioners.

Michael Beitler
Author of "Strategic Organizational Learning"

If KM seems expensive, try ignorance
I read this book when it was first published in 1998 and recently re-read it, curious to see how well it has held up since then. It has done so to a remarkable extent.

Again, I am reminded of Derek Bok's observation "If you think education is expensive, try ignorance."

This is one in a series of several dozen volumes which comprise the "Harvard Business Review Paperback Series." Each offers direct, convenient, and inexpensive access to the best thinking on the given subject in articles originally published by the Harvard Business Review. I strongly recommend all of the volumes in the series. The individual titles are listed at this Web site: www.hbsp.harvard.edu. The authors of various articles are among the world's most highly regarded experts on the given subject. All of the volumes have been carefully edited. An Executive Summary introduces each selection. Supplementary commentaries are also provided in most of the volumes, as is an "About the Contributors" section which usually includes suggestions of other sources which some readers may wish to explore.

In this volume, we are provided with a variety of perspectives on knowledge management: Peter F. Drucker on "The Coming of the New Organization," Ikujiro Nonaka on "The Knowledge-Creating Company," David A. Garvin on "Building a Learning Organization," Chris Argyris on "Teaching Smart People How to Learn," Dorothy Leonard and Susaan Straus on "Putting Your Company's Whole Brain to work," Art Kleiner and George Roth on "How to Make Experience Your Company's Best Teacher," John Seely Brown on "Research That Reinvents the Corporation," and James Brien Quinn, Philip Anderson, and Sydney Finkelstein on "Managing Professional Intellect: Making the Most of the Best." Listing the article titles correctly indicate the nature and scope of the specific subjects offered.

Quite true, some of the material is dated and inevitably so, given the elapsed time since the articles were published in the Harvard Business Review. However, in my opinion, the principles advocated and the core strategies recommended remain relevant to the contemporary marketplace. For example, Drucker notes that "to remain competitive -- maybe even to survive -- businesses will have to convert themselves into organizations of knowledge specialists." Garvin presents an especially informative analysis of Xerox's six-step problem-solving process which addresses questions to be answered, expansion/divergence issues, contraction/convergence issues, and "next steps" after implementation. Leonard and Straus rigorously examine the Myers-Briggs Type Indicator process, including within their narrative a brilliant overview of the MBTI©. Indeed, readers are provided with rock-solid material throughout each article.

For less than the cost of breakfast in an upscale Manhattan restaurant, each volume in this series provides an intellectual feast. It remains for each reader to determine, of course, which of the volumes will be most nutritious to her or his appetite.Those who share my high regard for this volume are urged to check out Carla O'Dell's If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice, Peter Senge's The Fifth Discipline and The Dance of Change, Thomas H. Davenport and Laurence Prusak's What's the Big Idea?: Creating and Capitalizing on the Best New Management Thinking and also their Working Knowledge, Jeffrey Pfeffer and Robert I. Sutton's The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action, and Ikujiro Nonaka and Hirotaka Takeuchi's The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation.

Knowledge Management with practical applications
Excelente libro que proporciona las bases suficientes sobre la administración del conocimiento, además de tener como respaldo el prestigio de una casa de estudios como es la Universidad de Harvard.

Lo recomiendo ampliamente. ... Read more

Product Description
Guidance on how to share information among peers to helps companies achieve greater success. Explains the latest management buzzwords, offers advice on keeping open communication with customers and co-workers, and maintaining a knowledge management program with the future in mind. Softcover. ... Read more

Customer Reviews (17)

Book review from a KM professional
This is my review of "The Complete Idiot's Guide to Knowledge Management" book, copyright 2002, authored by Dr. Melissie Clemmons Rumizen (ISBN: 0-02-864177-9).

I am usually highly skeptical of any book having "idiot's guide" in the title, especially meant for technical fields, but after reading another members post about this book I decided to order it and give it a read.

This book has the following chapters/sections:

1. Exploring the Oxymoron
a. What's in a name
b. More models then as car show
c. What's a chief knowledge officer?
d. Knowledge Management success stories
2. Getting started
a. Developing a strategy
b. Start small
c. Building the infrastructure.
d. Communities of Practice-The killer application
e. Strategic choices for connecting people to people
f. More connection choices.
3. Can't live with IT; Can't live without IT
a. Why your CIO has grey hair
b. Nets' net, nets
c. Between you and me with collaborative tools
d. Finding the information you need
4. The showstopper of culture
a. Culture is you, me and everybody else
b. Working with organizational culture
c. Manage the change
d. Spreading the word far and wide
5. Keeping score
a. You get what you measure
b.Developing measures
c. A sampler of measurement approaches
d. Measuring intellectual capital
6. Settling in for the long haul
a. Where did we go wrong?
b.Moving to the big time
c. Lagniappe: The thirteenth Doughnut

This book, as for all idiot guides, is primarily oriented toward beginning to intermediate practitioners, although it plain english approach makes it a good reference addition to even expert skill level personnel.

It does a pretty good job of covering the basics every KM professional needs to know, especially those new to the field.

Strong points of the book:
1. Good general reference for the new CKO/KMO.
2. How to deal with organizational culture and marketing.
3. How to measure success or failure of your KM efforts.
4. Helps you to better understand your proper relationship with the CIO/IT.
5. Helps you to put together your initial organizational strategy.
6. Excellent coverage of communities of practice.
7. Discusses change management an often neglected topic in KM.
8. Addresses the danger of focusing primarily on technology to solve KM problems within an organization.

Weak points of the book:
1. Needs a chapter on knowledge transfer. This essential is glossed over in its present form.
2. A little too general. Often weak on actual specific techniques and methods you can use.
3. Needs to be updated. The KM profession and technologies has continued to evolve since the book was first published in 2002.
4. Doesn't cover Wiki or other online collaborative technologies beyond communities of practice.

Summary: Despite my initial skepticism I found myself liking this book and recommend it to my fellow KM professionals as one of your primary desk references.

Background on myself: I am a military KM professional who has worked this field from 2005 to present and has certifications from KMI, KMPro and the U.S. Army. I created and facilitated the DOD KMNet Community of Practice from 2007-2009 (a community of practice for all military KM professionals).

Great Introduction to KM
I'm a newbee to KM.I was looking for a clear and concise explanation that would enable me to take some baby steps without being overwhelming.This is it.

Good Information, But...
1. There is a need to define the target audience for this book. The book's title would suggest that it is directed at the complete novice in the field of knowledge management. However, the book goes way beyond the basics of KM. In some instances, you are made to feel as if you are a CKO in the making, which obviously is not what the title conveys.

2. The author goes a bit too personal in recounting certain anecdotes or events which are used to illustrate the points in the book.

Overall, I would say very informative.

Good.
If you need a quick intro in KM, this is a pretty good book to start with.

very useful
Very useful indeed. It covers all aspects of KM and gives smart tips for the how-to-do part. Also it suggests very useful web links. I love the down-to-earth, simple, practical approach. No idiot may write this book.



... Read more

Product Description
As knowledge management becomes embedded within organizations it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz Dalkir provides a comprehensive overview of the field on knowledge management with an emphasis on translating theory into practice. Working from a multidisciplinary perspective, Dr. Dalkir weaves key concepts, tools, and techniques from sociology, cognitive science, content management, knowledge engineering, cybernetics, organizational behaviour, change management, and information science into a three-level approach to understand Knowledge Management from the individual, community, and organization levels. Using everyday language and clear illustrations, Dr. Dalkir integrates theory and practice in a highly accessible manner to provide students with a comprehensive and practical knowledge management skill set.

Case Studies from:
IBM, Xerox, Siemans, Ericsson Canada, ICL, Thomas and Betts, Chevron/Texaco, British Petroleum, CIDA, Hughes Space and Communications, SUN, British Telecommunications, J.P. Morgan Chase, Buckman Labs
, Nokia, GE, Viant, Xerox, Sigma, Hill and Knowlton
, Teamware, U.A. Army, British Petroleum, Price Waterhous Coopers, Lybrand, KPMG, Mercedes-Benz
, Monsanto, Northrup Grumman, Ford Motor Company, Accenture, Dell, Siemans Medical Systems

*Highly practical treatment that links knowledge management, content management and information management seamlessly throughout the book
*Author has over ten years' experience in knowledge management/content management/information management in the corporate world
*First textbook by a knowledge management professor ... Read more

Customer Reviews (5)

Comprehensive and approachable
Kimiz Dalkir has penned a densely rich tome, with every page and chapter brimming with charts, models, definitions, and applications relating to knowledge management.In most respects, this is a text book - mostly at home as a companion to an introductory (or even survey course) on KM; yet the references are useful enough to be practical in developing executive presentations and planning for KM implementations.Equally useful as a reference, it belongs on the shelf of every Learning Organization.

A practical look at KW
This is one of several KW texts that apply practice to the theory. This is not as dated as it seems, and I keep referring back to it.

An informative read
I was asked to buy this book for a class, and have found it really interesting and compelling.It's not often one says this for a textbook, but it is true.Because of this book, and this class, I have decided to do my entire dissertation on an aspect of knowledge management theory.Pretty cool...

Very Quick delievry, very professional
I received the book within 2-3 days and it came exactly as promised. I was also sent a confirmation from the supplier a few hours after I made the purchase. Very professional

A great new way of thinking!
This book will give you a functional view of what knowledge management is and how to implement its processes in your company or organization. It's written very well and not a boring read. It has a lot of interesting new ways to think about how to change corporate or organizational culture in order to effectively compete in a global business climate. This book can be useful for people that work in a business with four employees or a business with thousands. ... Read more

Product Description
The Knowledge Management Toolkit, Second Edition walks step by step through the development of a state-of-the-art Knowledge Management Platform. Thoroughly revised to reflect the latest technologies and best practices, it offers the most complete, results-driven roadmap for building KM systems that leverage existing infrastructure and knowledge. Utilizing practical checklists and diagrams, Amrit Tiwana introduces advanced techniques for planning, design, development, deployment, and management. Major updates include: revamped strategy coverage; breakthrough methods for calculating ROI; in-depth coverage of knowledge platforms and digital P2P networks; many new case studies; and an extensive set of analysis tools on CD-ROM. ... Read more

Customer Reviews (16)

An outstanding practical KM book
For the people who is involved with KM, you may have read a lot of information about it. KM is a complex and theoretical topic, with a lot of theory. This book takes yoy step by step, since conceps to implementation, helping you with a KM CD that has usefull tools for the KM practice.

Luis Iván de la Fuente

Excellent Book for KM practitioners
This is a book that makes a good balance between theory and practice. It presents a complete step by step guide to implement KM in your organization.

I recommend it for people who are in charge of a Knowledge Management Project or defining a KM strategy for their organizations. Is not an only "theory" book like most text or articles on knowledge management.

Illustrative book with templates, checklists that can help you organize your KM project.

Cesar Castillo

This book is Weak
This book is a poor application of the KM subject. It has non-sensical terms like "knowledge management server" that would only make sense to a Boeing engineer...

Academic text, adn some practical advice
Most texts on knowledge management are strictly theory. This is one of the few that I have seen that has taken a "hands on" approach to KM. Certainly a lofty goal, and the author does a good job trying to reach it, but still falls somewhat short.

The diagrams, checklists, and templates are thought-provoking, and will help you design YOUR KM program. Full lifecycle, thorough, and plenty of case studies. Overall, I'm quite pleased with its content.

One will almost immediately notice the research and writing style--the author is obviously from the academic world.

Practical roadmap & toolkit
Tiwana's 'KM Toolkit' provides a balanced view on knowledge management (KM). Both the soft (e.g. organization structure, organizational behaviour issues) & hard (e.g. technological infrastructure) sides of KM are coherently taken into account. The vast number of applicable KM technologies may seem overwhelming, but given the clear 'roadmap' & other relevant audit tools provided by the book (& its CD-ROM), readers should be well-equipped to have a good start in implementing KM initiatives. ... Read more

Product Description
This title focuses on the trainer's role in executing and supporting a comprehensive approach to managing organizational knowledge. The book includes a vetted process that helps determine organizational needs, identify sources of information, assist in choosing information gathering systems, lead the learning and understanding about information dissemination, and ensure proper maintenance of the system. Included as well are all the tools and resources needed to implement an effective system. A complete real world case study is also included. ... Read more

Customer Reviews (2)

Practical tips for managing your organization's knowledge
This book is a practical guide for anyone charged with implementing a knowledge management (KM) system. At first glance, some practitioners may think the book is too basic. They may assume that they already know everything, or that all they have to do is replicate what other firms are doing. Other readers may feel so overwhelmed with the task of knowledge management that they will welcome any advice. Business trainer Christee Gabour Atwood's book can help knowledge management professionals on every level. She stresses the need for a customized system, built largely on the input of the employees who hold most of an organization's knowledge. This quick, easy read offers insightful suggestions and lists of tips about every step of implementing a KM system. Even if this book serves you only as a review, getAbstract finds that its information is comprehensive. In fact, you could easily convert it to checklists to guide you through the KM process.

KM Basics
As advertise its the basics and no more.However, who doesn't need a refresher in the basics in order to perform better.Excellent, simple, concise. ... Read more

Customer Reviews (148)

Book arrived on-time and in good condition.
The book arrived at the expected time and it is as the seller described, in good shape with the original CD included.

A guide to the Project Management Boidy of Knowlege
The book is fine, written in but that doesn't bother me as much as the CD was not included in the book.The previous person kept the CD which is making me go out and find the software required for the book.

A Guide to the Project Management Body of Knowledge, Third Edition (PMBOK Guides)
My employer has mandated that the leads in the company take a project management 6 month series of classes .This book had proven invaluable!If you can master the processes described in the PMBOK Guide, you can manage any project!Excellent!

Text Book
This is the primary book they used in my 1 week Project Management course. Dry, boring, and is basically a text book, but you need the information to pass the test.

Thanks
Thanks very much for the prompt delivery of the book.

Regards
Sesha Gadiyaram ... Read more

Product Description
A Guide to the Project Management Body of Knowledge(PMBOK® Guide)– 2000 Edition is your basic reference and theworld’s de facto standard for the project management profession. Itwas designated an American National Standard (ANSI/PMI 99-001-2000) bythe American National Standards Institute in March 2001.

The Project Management Body of Knowledge (PMBOK®) is an inclusive termthat describes the sum of knowledge within the profession of projectmanagement. The PMBOK® Guide identifies and describes the subset ofprinciples and practices within the PMBOK® that are generally acceptedand applicable to most projects most of the time. The guide alsoprovides a common lexicon for talking about projectmanagement. Project management is a relatively young profession, andwhile there is substantial commonality around what is done, there isrelatively little commonality in the terms used. An extensive glossaryfurther aids in standardizing definitions of the most importantconcepts, terms, and phrases.

The Project Management Institute (PMI®) uses the PMBOK® Guide as oneof the references for the Project Management Professional (PMP®)Certification Examination. Major revisions and expansions of thisedition include:

• Aligned newly added processes, tools, and techniques with the five project processes and nine knowledge areas. For example, reserve time, variance analysis, and activity attributes were added to Chapter 6 (Project Time Management); estimating publications and earned value were added to Chapter 7 (Project Cost Management); and project reports, project presentations, and project closure were added to Chapter 10 (Project Communications Management).

• Added a section in Chapter 2 to acknowledge the role of the Project Office; expanded the treatment of earned value management in Chapter 4 and Chapter 10; and added a brief discussion of the Theory of Constraints in Chapter 6.

• Expanded Chapter 11 (Project Risk Management) to include six processes instead of the previous four: Risk Management Planning, Risk Identification, Risk Assessment, RiskQuantification, Risk Response Planning, and Risk Monitoring and Control.

• Strengthened the linkage between organizational strategy and project management throughout.

The PMBOK® Guide is one of those indispensable tools that you will want at your fingertips, both at work and in your home office. Selected as a suggested resource for CAPM®, CAQ® Automotive Product Development, CAQ Capital Projects, CAQ Information Technology Systems, CAQ Information Technology Networking, and CAQ Project Management Office exam preparation.

Look for official translations in 8 languages:
• Chinese
• Spanish
• Portuguese
• French
• German
• Italian
• Japanese
• Korean ... Read more

Customer Reviews (28)

Outdated as of September 2005
I feel that it is important to mention that I have had little project management experience.I purchased the CD-ROM version of this book in preparation to take the CAPM exam given by PMI.The 2000 version of the PMBOK guide is obsolete as of September 2005.The PMI exams are now based on the Third edition of this guide.

I found this book to be as exciting to read as the Yellow Pages, though I will admit that if I were an experienced project manager, I would find the book much better reading.The book has a simple layout, with three sections.

The first section is on project management framework.This section is comprised of three chapters that discuss appropriate definitions, parts of a project, and processes used in project management.

The second section is the main portion of the book.Section 2 covers the project management knowledge area.Comprised of 9 chapters, each chapter covers a knowledge area.These knowledge areas are Project Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resources Management, Project Risk Management, and Project Procurement Management.

The final section is a series of appendices that I did not find applicable to the passing the PMP or CAPM exam.

Unfortunately, everything that is on the certification exams is not in this book.While the PMBOK creates an excellent framework for the proper techniques to use in project management, this book alone is not sufficient to pass the certification exams.I would highly recommend the "PMP Exam Prep by Rita Mulcahy" if you are going to take either of the certification exams.

This book was an incredibly painful read.The information provided is in a very uninteresting list format similar to an outline used to write speeches and papers.If you are new to the world of project management and are looking for a guide, while this book is necessary to manage projects effectively, there are probably better books to get started with.I would recommend this book to experienced project managers or people going for the PMP or CAPM certifications.

A Guide to the Project Management Body of Knowledge, 2000 Edition
The "official" body of knowledge from PMI is shrinking, rather than growing.Older editions of the PMBOK include more substance and may be useful in preparing for your PMP certification exam.However, don't rely on the PMBok alone.The exam touches many topics not included in this, or older versions.

Good for the PMP exam until September 2005
There is not much to say about the PMBOK's content. It was the de facto standard for project management from 2000 to 2004. The content is simply excellent.

If you intend to take the PMP exam before September 2005, you simply must buy it. If you intend to take the test after that date, though, you should buy the 2004 version.

This is book not for amateurs. If you have no experience whatsoever or knowledge of project management, this will not be an easy reading.

Essential reference fo PMP
This book is a good reference and should be used as a reference book.You need to know the content of this book to pass the PMP.However, don't use thie book at the only source of study.Get a copy of Andy Crowe's "The PMP Exam: How to Pass on Your First Try" and "The Ultimate PMP Study Aid" (from ebay).

By the way, when your join the PMI memnbership, they will send a CDROM verson of the book free.

Good reference, but you will fail PMP if you rely only on it
This reference is good for a base of terminology for Project Management. Unfortunately, because the difference between an IT project and a Construction project is so great, the BOK can only address high-level concepts. The golden nugget is that what the BOK does address are time-tested standards that help all project managers.

Why do you make a Charter? What goes in it? What do you get out of it? The BOK answers all these questions. By following the framework, your projects will have a fighting chance and not get caught up in a tangle of disorganization.

As for the PMP-applicability of this reference, it does not address contracts, team-building, or ethics, which are all required for passing the test. When I studied for the test, I spent about 5% of my time studying the PMBOK and 95% on other reference materials. I earned my PMP after 5 weeks of studying, without memorizing anything from the BOK. ... Read more

Product Description
Building on the success of the first edition, the second edition of Knowledge Management in Organizations presents a critical introduction to the subject. Adopting a multidisciplinary perspective, encompassing issues of strategy, structure, systems and human resource management, the text introduces the reader to the concept of knowledge before examining how, and whether, knowledge can be managed within the organizations in which we work.

Three brand new chapters have been included in the second edition, enhancing the book's coverage of leadership, defining knowledge management, and examining how organizations replace and "unlearn" knowledge.

New case examples and longer end of chapter case studies have been added to this new edition, with other features including definition boxes, further reading and review questions being retained.

Online Resource Centre

Supporting resources, delivered online, are new for the second edition. Users of the website will find web links and extended cases which present knowledge management in virtual and knowledge-intensive firms, and global organizations. ... Read more

Product Description

"Garvey and Williamson's book presents a significant and much needed advance of the literature on knowledge management.  This text opens up the horizons to show the complex human and social dimensions of generating, transmitting and maintaining useful knowledge in organizations.  Both erudite and practical, the authors address the topic from multiple theoretical and epistemological perspectives and thus pay tribute to its complex nature.  At the same time, the book succeeds in showing the strateic importance of knowledge management in the context of human resource development and oranizational change.  A much needed addition to existing literature and of great value to both academic and practitioner audiences."K. Peter Kuchinke, Professor of Human Resource Development, University of Illinois, USA "This book lives up to its title.  It takes the fashionable topic of knowledge management and explores in depth its broader implications, particularly those concerned with organisational and individual learning."Michael Armstrong, Independent Management Consultant, author and Fellow of the CIPD and Institute of Management Consultants This unique, engaging and timely book explores the ways in which learning and knowledge processes link to the success of an organisation.  IT encourages managers to think critically and offers useful frameworks for identifying and releasing tacit knowledge.   

Product Description
Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience

Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management."

• Provides lessons learned and case studies from real experience
• Discusses key knowledge flow components, success factors and traps, and where to start

Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets. ... Read more

Customer Reviews (3)

Mr. Leistner hits the knowledge-management-nail on the head!
In his new book "Mastering Organizational Knowledge Flow," Frank Leistner provides a fresh, comprehensive, and straight-forward approach for understanding, and correcting, the major challenges with knowledge management. He reminds us that information without context or meaning, is not 'knowledge'.Although he is the current Chief Knowledge Officer with the SAS Institute, the book is not full of SAS examples.In fact, it reads as a 'how-to', and a 'what-not-to-do', guide for any organization.As the author points out, the human factor, and more specifically trust, is the essential cornerstone for turning information management into knowledge flow.Well written and accessible for any background, this book should be required reading for anyone in the IT or KM field.

Essential for Social Business
My interest in this came about when I first met Frank at the SAS Global Forum in April 2010. I purchased the book shortly after, and read it on the plane flight back to India. As I was reading it, two things struck me: First, Frank has a very clear way of explaining how knowledge flows through an organization. He cites the development of an internal application (ToolPool) used at SAS to illustrate the key points. Second, the flow of knowledge that Frank refers to within an organization is equally applicable outside the organization, and in particular in understanding how to envision and implement social applications that connect customers and businesses, an very timely concept. This makes Frank's book required reading for team leaders and product managers considering the implementation of collaborative social applications in business. I highly recommend this book.

Mastering Organizational Knowledge Flow
Knowledge Management was a technology concept that once understood held great potential for any organization that which to capture and retain its experienced based information that frequently was only documented in the minds of those who worked for the organization.However, explaining to non-IT senior executives the benefits of knowledge management, and defining a way to capture that knowledge let alone manage it has always been a daunting challenge.

The emphasis on knowledge flow rather than management is the distinguishing factor that characterizes this book. It is aquick read, informative and thought provoking.As in all such text books on these subjects there are valleys, where you wonder if the only reason for the chapter text was to ensure the publisher got what they wanted.But these valleys of interesting yet unvaluable content are few and far between.

A good effort to provide context on a practical way to find, leverage and retain organizational knowledge. ... Read more

Product Description
For undergraduate courses in Compensation Management and Wage and Salary Administration. As the leading text in its field Compensation Management offers a practical exploration of the systems, methods, and procedures involved in establishing and administering a compensation system within any organization. ... Read more

Customer Reviews (10)

Very good condition, exactly like the description said
I usually do not buy used books but because of the price, I went aheadwith this purchase. The description was "used, like new". The book was exactly like the description explained, very good condition, not a lot of writing, like new. I am definetely buying more from this seller.

Great Textbook
This has been my favorite textbook in my college career. It has rather short chapters, or the layout is good, it does not seem the chapters go on forever. It gets straight to the point and is very informative and the information interesting. Even though it is a textbook I wanted to keep reading it.

First-time Book Buyer from Amazon
For a first-time textbook buyer from Amazon I was hesitant about purchasing books this way. But it was easy, and quick. The book was in excellent condition, like brand new, and I received it very promptly. I will definitely recommend purchasing textbooks this way to family, friends, and classmates.

A good text book, but a text book all the same.
This book is well written, informative & exceptionally boring. Richard Henderson, a compensation master, is superfluously long in the tooth. This book will get you an A & put you to sleep.

Awful service
I ordered a textbook for class and have never received it. I reached out to the seller on numerous occasions and never received a response. I had to ask Amazon to get involved and then received a prompt refund. If you are not going to comply and send the item your selling. DON'T BOTHER!It was a lot a messing around and I still don't have a textbook. ... Read more

Product Description
Marketing Management: Knowledge and Skills, 7/e, by Peter and Donnelly, serves an overview for critical issues in marketing management.The text strives to enhance knowledge of marketing management and advance student skills so they can develop and maintain successful marketing strategies.The text does this through comprehensive text chapters that analyze that marketing process and gives students the foundation needed for success in marketing management and through 45 cases (16 of them new, many others updated) that go beyond traditional marketing principles and focus on the role of marketing in cross-functional business and organization strategies. ... Read more

Customer Reviews (1)

Complete but completely dull
Half the time reading this book is like reading a dictionary. I think I must have read 100 sentences that begin with "XXX can be defined as .... ". The authors do a complete coverage of the topics but in such a dull and routine way it is hard to keep your attention on the reading. On a plus side, there are about 40 case analyses that are pretty good, but of course they weren't written by the authors. Of course if you're like most people, your professor has chosen this book and you have to get it whether you like it or not. ... Read more

Product Description
The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictablecircumstances a practical reality.
There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. Here are examples of what recognized experts have have recently written on the topic: 
    Advancing to support more knowledge work is the goal of many organizations, 
    thus there is a new groundswell of activity around unstructured processes. 
      - Jim Sinur, VP of Research, Gartner
    I think a sea change is coming in the process world. 
      -Connie Moore, Research Vice President, Forrester 
The sea of change Moore refers to is about technology that is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques. 
For executives and managers of knowledge workers, "Mastering the Unpredictable" will: 

• Explain the need and why previous technological approaches don't meet the need 
• Explain the current technology gap, and the new technology that can close the gap 
• Lay out the options that can increase the efficiency and effectiveness of their organizations 
• Equip them to best take advantage of this evolving trend

Customer Reviews (7)

Brief Commentary
I never understood the difference between "case management" and BPM until I read "Mastering the Unpredictable".

Civerex built a `case management' in 1992 that evolved to where it has a strong focus on guiding the processing of patients according to "best practice" protocols.

We took this direction this because our company received a grant from a hospital association to build healthcare software where the entire focus is on instances (i.e. patients), and where no two instances are handled in exactly the same way.

We had `cases' from the start and we called these Electronic Medical Records (EMRs).

We never had issues with unstructured work - our users could process patients using protocols, process patients not using protocols, or both. Basically, they have always done what they like, when they like, how they like.

I found by reading "Mastering the Unpredictable" that part of what we have been doing for the past 15 years is called ACM.

We realized something was different about our BPM system. We found it difficult to engage many consultants in conversations about our software - they would typically look at us as if we were from another planet.

So, we renamed our approach at one stage to BPMx. And then, about a month ago, to ACM/BPM.

I don't understand or agree with everything in the book but our ability to communicate with management consultants has improved dramatically.

I tell anyone who will listen that "Mastering the Unpredictable" is a must-read.

Karl Walter Keirstead, P. Eng.
Managing Director
Civerex Systems Inc.

Business Process is not an assembly line!
As a coauthor of 'Mastering The Unpredictable' (MtU), I am very glad that finally the recognition emerges that not all business processes can be modelled and 'hardcoded' into rigid flowcharts. I have been promoting this for over ten years. James March (1991) said that each business has to perform both exploitative (use existing knowledge) and explorative (create new knowledge) work to stay in business. Orthodox BPM can only support existing knowledge and tries to automate it to the point that virtually anyone could execute it. That is most probably only possible for at most 20-30% of all processes. Approximately 40-50% of all processes are executed by so called knowledge workers who enjoy very limited IT support today. Most of it happens through email, office products and some collaboration tools. These workers need to switch between multiple systems (i.e. CRM and ECM) and there is no complete customer focused record of their work.

In this book there are many different approaches described how knowledge workers can be supported. That is an important first step and therefore MtU is a perfect introduction into this subject because of the collaboration of so many industry experts. It thus avoids the oversimplified 'How-To' step by step lists that are mostly unrealistic. I saw it as my part to add to this book which elements of IT are necessary to make ACM or Adaptive Case Management feasible. The other authors describe many examples of knowledge work, how the collaboration is different from typical case management and how data and process interconnect.

A common question is how the term ADAPTIVE pertains to in this approach and how it differentiates from case management. 'Adaptive' is more than a new buzzword, because I started to discuss the concept five years ago in difference to 'agile' in process management, because it describes the ability of an entity to change from within, without external change agents. 'Agile BPM' requires long analysis phases by large numbers of experts who then implement complex processes by means of flowcharts. ADAPTIVE moves the process analysis and creation phase into the execution (sometimes referred to as enactement in BPM) and empowers business users to assemble processes focused on the goals they want to achieve. Only when all elements of ACM are user definable, it becomes realistic that this empowerment can actually happen as otherwise additional IT work is necessary to complete the process.

'Mastering The Unpredictable' is a unique collaboration of industry experts who usually compete. Therefore it represents a perfect opportunity to learn from so many within one book. Keith Swenson's main contribution was to bring twelve experts together and push us to bring our knowledge to you. This is right now not only the only book on this subject but it will be the reference overview for many years to come.

For more information and discussion, please visit my blog - [...]

Business Processes as Unique Cases
For several years now, business process theorists have been concerned with describing the difference between processes that are more-or-less procedural in nature and slow to change and those processes that either change frequently, are very complex and difficult to describe, or both.

A good example of a procedural process that is slow to change is a production line situation where each assembly worker's job is precisely defined.

A good example of a complex, dynamic process is a process that generates proposals for major engineering undertakings.The process begins when the engineering firm receives a request for a bid.Someone at the firm analyzes the request to determine if the firm is even interested in bidding.Assuming the request is something the firm is interested in, a team is assembled to analyze the problem, design a solution and generate a bid.In the course of the project members of the team may send emails to colleagues around the world to find out about problems with similar jobs, to learn more about the needs of the company making the request, and to gather information about technologies that might be used.Similarly, there may be many meetings in which issues are argued out, solutions are discussed or the language of the final proposal is discussed.The proposal, when it is finally prepared and submitted may have characteristics in common with other proposals the engineering firm has submitted in the past, but it is also a unique response to a unique proposal.In other words, the response to the request was treated as a unique case.The approach and activities undertaken were adapted to the unique needs of the client and the skills of the team assembled to generate the proposal.And the entire effort was managed, at least in part, according to unique criteria associated with the specific request.

Historically, consulting firms have always used an approach more-or-less like the one just described.As other organizations offer more options and tailor to customer demands, they have also begun to introduce more flexibility into their processes.Similarly, as organizations rely more on knowledge workers who add value to services by refining them as they interact with customers, process analysts have been challenged to figure out how best to describe and specify improvements for complex, dynamic, knowledge-based processes.A variety of names have been proposed to describe these processes.Case Management has its roots in hospitals and insurance companies where the term reflects the idea that each patient's case needs to be considered as a unique case and that each insurance claim, is, so some extent, a unique case that needs to be carefully examined to determine which rules apply.

Theorists like Keith Harrison-Broninski have been discussing complex, dynamic processes for several years.The Object Management Group (OMG) began to discuss this type of process modeling problem in 2009 and has been using the term Case Management to describe the approach they are trying to define and standardize.I would prefer that they use something a little more descriptive, like "dynamic, complex processes," but can certainly use Case Management if that's what the community settles on.


Adaptive Case Management (ACM) describes an approach for capturing and automating the work that knowledge workers do.In essence, the authors propose a systematic approach for the description and capture of processes undertaken by knowledge workers - processes I would suggest range from a few hundred to a thousand rules.

Mastering the Unpredictable is a book of readings and the contributors include many people who have been involved in the OMG effort. As with any book of this type, some chapters are better than others.Chapters 5, 6 and 7 form the heart of the book and should be read by anyone interested in the future of BPMS and process automation.

The authors often contrast what they are recommending with BPM, which they say begins with and focuses on processes (procedural sequences)In essence, they are contrasting BPMS tools based on Enterprise Application Integration and older workflow approaches and their approach which depends on dynamic planning, "Tasks" ("templates") and rules.

Let's begin with the idea of tasks or templates, as these terms are used by the authors.A "case" is something that you want to accomplish. As the authors are using these terms, a process is a sequence.Each subprocess gets done in a specific order.A "task" is one or more activities that need to be accomplished to complete a case, but its use or its order can't be determined until we know the specific case.Thus, instead of a flow plan, the knowledge worker about to undertake the specific case considers a list of tasks and decides which he or she will use for this specific case, and in what order the tasks will be attempted.In other words, one of the first tasks in the case involved planning the tasks and tentative sequence for the specific case. Note that his places a limitation on automation - ACM applications are designed to support knowledge workers, not replace them. For any given case, only a subset of the tasks may be employed. The structure of the tasks themselves are largely based on the use of rules.The rules used, however, are mostly derived from knowledge workers, however, and not from organization policies.

Stepping back a bit, we are seeing an effort to reestablish some of the concepts used with expert systems development in the 80s.Instead of structuring the approach around a flow (procedural) we are going to structure the approach around knowledge concepts (data structures) and rules - a declarative approach.Our concern, in almost all the examples provided in the book, is not with accomplishing a task, but in reaching a decision or defining a solution. One might suggest that BPMS vendors began with procedural techniques, then begin to add rule-based techniques.Adaptive Case Management suggests how the rule-based techniques might take over and provide developers with tools that make it easier to model and automate knowledge structures and knowledge-based tasks.

This is an important book.It does not provide the kinds of concrete examples one might like, with detailed discussions of how a specific set of cases might be processed, but hopefully that will come in a subsequent volume.What this book does is define the fundamentals that might be used to develop what I think of as rule-based or agile workflow systems.

This is a significant step beyond the more or less independent business rule approaches that have been popular in the last decade and represents a return to knowledge-based techniques that predominated in the Eighties.It is a direct result of some very serious thought about how rule or knowledge-based techniques can be used to help model and automate complex, dynamic processes.

The contrast several authors set up between BPMS and their ACM approach is dramatic, but probably not as significant as they think.Lots of good enterprise work can be done with high-level processes that will be completely compatible with the use of ACM techniques at more detailed levels.ACM is not an alternative, but a set of tools that can be used on one set of problems that process analysts face.

I do not believe the techniques described in this book can be scaled to deal with really complex problems - for the same reason that expert systems failed - because the rule maintenance problems would be too expensive.I do believe, however, that the time is right to apply these techniques to extending BPMS tools for use with processes that include tasks that depend on knowledge.Moreover, as these applications illustrate, the tools only work if there are knowledge workers to plan each case and adjust the tasks and choose among the options offered by the ACM tools.In other words, we are always talking about a Decision Support tool here rather than a fully automated solution.Being stimulated to think about how this integrates with today's popular BPMS applications is worth the price of this book.

I recommend caution, however.This book will help you with cases that involve modest amounts of knowledge.It will not, however, prepare you to tackle the really hard or complex problems that would require thousands of rules.Those problems are still beyond what we can handle in a cost effective manner.You are better to hire a good CEO or a good enterprise architect than to focus on trying to define the processes he or she will use.But for many more modest knowledge-based jobs and processes, the approach recommended by ACM will probably work fine.

I strongly recommend this book.Others will come out with different ways of dealing with knowledge-based processes, but this is a very good start and suggests an approach that will certainly be rapidly developed in the year ahead.This book will not prepare you to build an Adaptive Case Management system, but it will certainly give you lots to think about.

Like BPM, the Next Generation!
As I was reading this book, I realized that I really need this technology badly and my department needs this technology badly.

We simply must adopt the concepts presented in this book or as another reviewer alluded to, the consequences could be dire indeed.

I predict you'll like it!
I enjoy books that help me think about things in new ways and also provide practical advice."Mastering the Unpredictable" did not disappoint From Keith Swenson's first chapter on the nature of knowledge work, to my colleague Tom Shepherd's discussion of adaptive case management using examples from the insurance industry, to the thoughtful view that John Matthias paints for the courts, I found ideas in each of the chapters that I can apply.

Of course, the premise that an ever increasing amount of the work we do is unstructured and unpredictable seems to immediately make sense in today's "information economy." And, finding better ways to get things done given the economic turmoil we currently face is appealing whether you are a technologist or a business leader. I recently shared copies of the book at a Supply Chain Leaders conference I participate in each year and the feedback was very positive - this subject definitely resonates as they focus on managing exceptions and risk.

The MtU authors all bring intelligence and a strong experience set to their contributions. Further, as Nathaniel Palmer points out in his Introduction, the contributing authors - including Forrester's Connie Moore who wrote the Foreword - are all passionate about this subject.That combination makes for a good read.



... Read more

Product Description

Knowledge management promises concepts and instruments that help organizations support knowledge creation, sharing and application. This book offers a comprehensive account of the many facets, concepts and theories that have influenced knowledge management and integrates them into a framework consisting of strategy, organization, systems and economics guiding the design of successful initiatives. The third edition extends coverage of the two pillars of implementing knowledge management initiatives, organization and systems.

Customer Reviews (1)

Desafiante
Para quienes somos parte del compromiso en desarrollar organizaciones que administren de manera efectiva el capital intelectual (capital humano, capital organizacional y capital relacional) esta obra representa un gran alcance respecto al desarrollo de sistemas adecuados, soportados en las TICs, para desarrollar el aprendizaje experiencial y transformativo de la organización. ¡Excelente obra! ... Read more

Product Description
This represents a major updated and expanded text in KM subject matter since the publication of the first edition in 2003; this text represents a subset of content taught in the Decision Support Systems course. Knowledge Management, Updated Second Edition further expounds upon Awad's textual journey taking students through a process-oriented examination of the topic, striking a balance between the behavioral and technical aspects of knowledge management and use it. This book is about knowledge: how to capture it, how to network it, and how to manage it for competitive advantage.The text takes the reader through a logical, process-oriented examination of the topic, striking a balance between the behavioral and technological aspects of Knowledge Management.Part One: Is about the concept of knowledge and the knowledge-centric organization.Part Two: Covers how to build Knowledge Management solutions and the KM cycle.Part Three: Examines how knowledge is codified and how the resulting knowledge base is implemented.Part Four: Deals with Knowledge Management tools, portals, and social intelligence networks.Part Five: Brings up the ethical, legal, and managerial issues in Knowledge Management. ... Read more

Customer Reviews (8)

great find
this book was in great condition an a great price...seller was speedy with delivery....thank you very much!!!

Review of Knowledge Management 2nd Ed.
I really dislike this book (2nd ed paperback). The book could have communicated the theories and concepts so much better than it actually did in this second edition. The missing pieces are many. To introduce a concept so incredibly thick with information should be illustrated better, use examples of companies which currently implement the topics discussed in the book, and use the technology discussed to create more visually appealing figures and boxes. These figures and boxes are a secondary method of learning and reinforce the text. If the illustrations are bad, and the explanation is not great, you have just lost your reader.

Learners need to relate the information to real live experiences or to known companies if the information is to be absorbed appropriately. I did not read many well-known companies identified in this text. The information is flat which creates a very boring book to read - a book that contains a tremendous amount of information that is difficult to digest.

Moreover, I found the book very frustrating to read. I threw it down a couple times but then picked it back up and tried again to understand the concepts. Aside from the grammatical and punctuation errors, the authors repeat themselves on occassion and use way to many bulletted lists when making their point. I don't want to read a bunch of bulleted lists. This book reminds me of a rough draft that somehow made it into print without going through review.

I gave this book only one star because of the attempt made to disseminate the informaiton. I think the authors could do a whole lot better if they worked with a creative team to capture a more innovative way to capture and sustain the reader's attention. The book needs to be re-vamped by a publisher/editor who can add reader interest into the topics. If you are an insomniac, this book's for you.

For professors considering using this book in the future, kindly think again. Find another book with does not let your students down.

knowledge management
My coauthor and I read belatedly a 2006 review of our Knowledge Management (copyright 2003) by a student and found it "absolutely reckless".The reviewer in question is accusing the author that "we do not know what we are writing about", picking on specifics such as "how to dress" for a knowledge capture interview.We have designed and implemented several knowledge base applications for respectable firms and were complimented about how well we came across (in dress and approach) when we were interviewing senior management.Clients have expectations and only a fool will ignore looks, demeanor, and attitude. We thought including one paragraph about dress code in a 500-page book could add practical value to concepts and procedures in a textbook.

It is comforting for us to remember that we have over 45 years of academic, consulting, and publishing experience in the knowledge management discipline.The first edition took well over 3,500 hours of research, writing, illustrating, copyediting, etc. with a premier publisher before it came out.The book was adopted by fully accredited institutions and have been privileged to receive 5-star compliments about content, relevance, lucidity, and value.We hope that the second edition (listed separately)will not bump into such flawed review.Elias M Awad and Hassan M. Ghaziri

Poor Intro to KM
Unfortunately we used this book for a graduate-level Knowledge Management class.In my opinion, there was little information that could be applied in the real world.I'd venture to say that nobody with actual IT application management or development experience was involved in the writing of the book.

Textbook Quality
I have to say that I'm not quite done reading the book, but I have skimmed through the entire thing and have read several chapters.I would like to see more mentioned on security aspects of KM, but so far, not so bad.

I don't usually consider this in a book review, but I am disappointed with the physical quality of the book itself.It seems like the authors submitted a color document and took it to the cheapest publisher and had the darn thing photo copied.There are a number of illustrations that simply can't be read.The quality is terrible.This also goes for the labeling of figures, tables, etc....On one page, I can read that it says Figure X.X but can't really see the text next to it.It is seriously detracting from the book.

The book could be the greatest book on KM in the world, but what good is it if you can't clearly see what is on the page? ... Read more

Product Description
"The book not only gives a clear picture of the policy and strategic framework of PFI/PPP projects, the governance and knowledge management issues through different phases from planning, design development to operation and service delivery and the processes associated with each phase, but practical tools, methodologies and capabilities needed to deliver PFI/PPP projects in a range of sectors are also explained. It clearly demonstrates the key imperatives that are the hallmark of successful programmes and projects no matter what there method of funding or delivery.

I have no doubt that, in undertaking the programmes and projects that I am responsible for delivering and in undertaking OGC Gateway Reviews, to support clients delivering their own programmes and projects, I will draw on the material contained in this book."
—From the Foreword by Rob Smith, Director of Gateway Reviews and Estates & Facilities, Department of Health

There is a growing demand worldwide for transport, healthcare, education, energy and water infrastructure. However, government resources are often insufficient to meet the needs of new projects and to upgrade existing infrastructure. Private participation in public infrastructure is therefore increasing but the respective roles of the public and private sectors are the subject of intense debate. This has led to renewed interest in public-private partnerships in developed and developing countries.

Governance and Knowledge Management for Public-Private Partnerships shows how effective governance and knowledge management can improve the performance of PFI/PPP projects. It provides an in-depth understanding of different dimensions of governance and how they affect project management structure, processes, and decision-making ability of actors and teams involved in PFI/PPP projects. The role of knowledge management strategy, the need for benchmarking knowledge management efforts, specific tools and methodologies for capturing, sharing and applying knowledge to accelerate learning and capacity building are also examined.

The book is essential reading for all those involved in PFI/PPP projects, including policy makers, industry practitioners, academics and students. The practical tools for governance and knowledge management it offers make this book particularly useful for consultants, contractors and client organisations. ... Read more