Product Description
Do you hunger for skills to improve the quality of your relationships, to deepen your sense of personal empowerment or to simply communicate more effectively? Unfortunately, for centuries our culture has taught us to think and speak in ways that can actually perpetuate conflict, internal pain and even violence. Nonviolent Communication partners practical skills with a powerful consciousness and vocabulary to help you get what you want peacefully.

In this internationally acclaimed text, Marshall Rosenberg offers insightful stories, anecdotes, practical exercises and role-plays that will dramatically change your approach to communication for the better. Discover how the language you use can strengthen your relationships, build trust, prevent conflicts and heal pain. Revolutionary, yet simple, NVC offers you the most effective tools to reduce violence and create peace in your life – one interaction at a time.

Over 150,000 copies sold and now available in 20 languages around the world. More than 250,000 people each year from all walks of life are learning these life-changing skills. ... Read more

Customer Reviews (104)

The foreign language translation was better !
I first came across Rosenberg's book on Nonviolent Communication in the form of its Dutch translation. Because I initially liked it and because I am much more fluent in English, I decided to order the original version in English. My goal was to acquire a manual on how to communicate more effectively in private life. The new copy (second edition, paperback) is full of abbreviations and full of marketing statements about all the wonderful things Nonviolent Communication supposedly does for you. Superficially, the book sounds great. However, applying the technique of Nonviolent Communication day to day is much more difficult than it seems. In hindsight, I got sold on the promise of the book, and I awoke with a much more difficult topic than I thought.

Usueful, insightful book
Got this book for a workshop, but have been interested in it for a while. Full of really great principles that foster better communication in all sorts of relationships. The workshop I used it for only covered a few chapters, but I read the whole thing and found it to be more relevant than I initially respected. Compassionate communication is all about communicating needs and feelings and exhibiting empathy rather than making value judgments and potentially harmful assumptions. To take it all the way sounds great in theory but nearly impossible in practice, however I have found that utilizing this approach as best I can has helped me greatly in difficult communication situations.

You don't have to see yourself as a poor or violent communicator to grow and improve you communication skills through this method- it can help on every level. And there is always room for improvement in human communications!

Easy to read, difficult to implement
I went to an NVC information session and am reading the book for the first time.I will take the presenter's advice and read it 2 more times.I really need to learn NVC and would benefit from using it in all areas of my life.The process seems like it will be difficult to learn to implement in a way that seems natural and effortless.I hope to be able to attend practice sessions to help integrate the principles into my life.

Excellent Teachings
The teachings in this book are easy to read and comprehend. I have applied them immediately in my workplace and was delighted with the results. It adds on as a great management skill. I particularly liked the chapter on "Anger".Out of experience and observations I have noted that when one comes away angry out a conversation one tends to look for a sympathizer. The sympathizer is usually a close friend or a relative who listens "understandingly" to all the details of the event. Feeling understood by the listener more bad points about the person who "made" one mad in the first place begin to emerge. The listener usually will add on some social values and declare the behavior absolutely unacceptable. Hence the anger is legitimized the relationship with the person who "made" one mad becomes irreparably damaged. Empathy works very well in diffusing the situation and leaves all possibilities open to express one's feelings and get what one needs. I used this in my family to help a loved one to resolve an issue when she came back angry with somebody at work. With "Nonviolent Communication" at work, She is still friends with the person who she thought was responsible for her anger.

I think if Mahatma Gandhi had read this book he would have been delighted at Dr. Rosenberg's contribution to Non Violence.

Worth the time to read
I was impressed with how well written this book was, as well as the amount of thought and insight contained in it. The huge steps I've taken in the past 2 years toward peace, self-acceptance, and realization of my potential seem to have come from attending workshops and classes based on this book. When I re-read Nonviolent Communication, I find bits I missed the other times. The chapter on self-empathy is particularly helpful on the problem of self-acceptance. I always had a lot of trouble with the phrases of you deserve, you were born with basic rights.The author helps the reader see all parts of themself, which helps them make choices that are aligned with their individual priorites and values. To me, Nonviolent Communication, the book, is a superb guide to healing, and life, helping me to be how I want to be in the world. I had a hard time with the language the first time I read it, and I know that some of it could be said more beautifully, but I've read it several times now (the second time I started with the last chapter I liked it more than the first), and given it to people. Here's why: WhenThis is a core value or belief for me and I suspect that if you really can't accept that concept, the book would not be so useful and healing in yor situation. The book goes on to show examples of thinking that gets in the way of living this core value. Most wonderful of all, it offers tools to help us live in accordance with our values. Some of the tools are: the idea that feelings point to met or unmet needs; the list of needs; the differentiation of needs from strategies to meet needs; examples of how to find the feelings and needs in some common scenarios; the insistence on separating observations from judgments; the idea of listening for the needs underlying a person's words; the explanation of feelings as having internal origin rather than being 'caused' by others, etc.

... Read more

Product Description
Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a "gift of gab" that cannot be taught. The reality is that communication skills are developed slowly and with deliberate effort, and even the most gifted speakers may feel that there is at least one communication skill--say, public speaking--that they just can't master.

Messages is a best-selling classic that has already helped more than 100,000 readers develop communication skills in all areas of life. Now in its third edition, this comprehensive and endlessly practical guide includes a new chapter on couples communication and new information on using validation strategies during conflicts. Topics covered in this book include: active listening, reading body language, developing conflict resolution skills, talking to children, communicating with family members, public speaking, handling group interactions, being interviewed for jobs, and being the interviewer. This book is an invaluable resource that can help any reader develop one of the most important skill sets they have.

Customer Reviews (28)

Just okay
I had to force myself to finish this book. I am OCD about finishing books that I have started, no matter how much they may bore me. This book was very superficial and just skimmed the surface of how to deal and relate with people. I don't know, but I just didn't find it very informative at all. I am certainly not versed in "communication skills" so I thought this book would enlighten me, well, I am just as uninformed as I was when I started reading this book. Don't really recommend this book.

Nice but may be to many topics
It is a good book but may be a bit academic and is covering a lot of tooics from communication with children
to work.

Great Condition-Shipped quickly
I had to get this book for a graduate school class and the seller shipped product as promised and book cane in great condition. I would like to say that this is an AWESOME book. I would encourage every senior in high school and every new couple to read this book. It could save you a lot of heart ache and pain.

Best ever!
This is without a doubt, the best book ever! Great depth and breath of the subject matter, presented in a very understandable and logical format.
I've reccomended it to, or bought it for everyone I talk to! Wife, kids, friends........

Great for basic communication skills, not so good ath public skills
This book is great for personal communications skills. It reveals many of the mistakes we all make in our personal communications. I didn't like the second half of the book which talked about social communication skills.
... Read more

Product Description
A lot of books about couples' communication give techniques that are too complicated to actually use, especially in the heat of the moment. Not so with the simple, powerfully effective methods in Communication Miracles for Couples. While the exercises are extremely simple and can be done in a snap, it is mastering these exercises that will transform the quality of a relationship. Whether two people are looking to enhance a good relationship or are deeply mired in problems, these techniques can produce miracles! ... Read more

Customer Reviews (26)

Very Good Help!
I bought this book after reading the first addition.It's well written, easy to understand and lots of roll-playing scenarios.I would highly recommend to anyone who needs help in communicating - listening AND speaking!

Great book!
I've read quite a few books about relationships and I was pleasantly surprised by this one. I like the format.This book is easy to read and has quite a few simple techniques to try.

Good ideas for self awareness and relationships!
As my husband and I were reading this book together we both realized how important it is to learn more about our own reactions, approaches, etc. It's so easy to point the finger at the other person, but this book opened our eyes to what we could do differently, too! We also found benefit in reading Understanding Other People:: The Five Secrets to Human Behavior (Volume 1)where we learned some practical tools for understanding ourselves and other people better. It's all about learning more about self!

A must for any want to put a stop to their worst troubles before they start
You may not know it, but you may be making life hell for your significant other. "Communication Miracles for Couples: Easy and Effective Tools to Create More Love and Less Conflict" is a relationship book focusing on the importance of communication in relationships. Severe arguments tear marriages apart, but most of them are avoidable by talking before the problem begins to truly take form. "Communication Miracles for Couples" is a must for any want to put a stop to their worst troubles before they start.

Basic information
This book was disappointing. It was mostly common sense things that you should already know. ... Read more

Product Description
Learning Nonviolent Communication (NVC) has often been equated with learning a whole new language. The NVC Companion Workbook helps you put these powerful, effective skills into practice with chapter-by-chapter study of Rosenberg's cornerstone text, NVC: A Language of Life. Create a safe, supportive group learning or practice environment that nurtures the needs of each participant. Find a wealth of activities, exercises and facilitator suggestions to refine and practice this powerful communication process. Whether you're learning on your own, in a group or in a classroom, this workbook will serve as an exceptional resource.

An exceptional resource for:- Individuals:Includes useful activities and ideas for employing the liberating principles of NVC every day.- Group Practice:Find guidance for getting started, group process, and activities.- Teachers:Provides the basis for developing your own courses, or augmenting an existing curriculum. ... Read more

Customer Reviews (13)

nonviolent communication
this information has changed my life and I haven't even finished the book. Everyone would benefit from learning this oh so simple way of communicating and listening to each other and to oneself.

A must read
I highly recommend this method of communiction for anyone wishing to live a more loving and caring relationship.A great way to model for your children, employees, students, et al.I cannot stop telling everyone I meet about the positive results in nonviolent communication.

Fantastic Book
This book is not just for those that are violent in life. This book is for everyone! It can be used in every setting, every day, with all people young and old. A true mastery of communication skills and listening skills. I love it! I would highly recommend it for all walks of life whether you go to work or work at home. Enjoy! The workbook is great also.

Useful resource
This workbook is helpful whether studying the process alone, leading a group, or participating as a group member. I strongly recommend that people purchase the workbook along with the Nonviolent Communication book by Marshall B. Rosenberg, Ph.D. and use them together.

Nonviolent Communication
This is a MUST read book for ALL!!!!!! Doesn't matter what profession you are in/going to be in. It helps you communicate with empathy and respect. I use to pride myself as a great communicator and listener, but once I read this book, it opened my eyes to see that I had been doing it wrong. But hey, it's never too late to change! I am sooo thankful for this book! I even bought a few copies and gave it to a few of my friends! ... Read more

Product Description

Business Communication Today provides the cutting-edge communication coverage that prepares readers for real business practice.

Understanding the Foundations of Business Communication; Applying the Three-Step Writing Process; Crafting Brief Messages; Supporting Messages with Quality Information; Planning, Writing, and Completing Reports and Proposals; Designing and Delivering Oral and Online Presentations; Writing Employment Messages and Interviewing for Jobs

MARKET: For readers interested in real-world training for the business world of today and tomorrow.

Customer Reviews (27)

Text book that you should keep in your office
Helpfull beyond being helpful on effective business communication. Keep it handy you will use it frequently through out your career.

english book
The book was purchased at a low price and it seems to functioning quite well.

Great
The book was in great condition with good information especially when it came to writing emails and letters.

amazing customer service!
The book I ordered and received was used and was in very good condition.This seller was great!The book was shipped quickly with no problems.The main reason for my great opinion of this company though is how they treated me when I had an issue.I had dropped the class that this book was intended for and when I sent the book back I had mistakenly sent it to the wrong company.By the time I realized my error it was right at the 30 day mark.I email them and explained what had happened and they still told me they would accept the return even though by the time it was settled, it was past the 30 day window for returns.It is a pleasant surprise to deal with a company with such good customer service.I will definetely use them in the future.

Exceptional source of information
This book is packed full of useful information. It will help you prepare and write messages the correct way. It tells you how to do persuasive writing to get your point across without sounding harsh. It is a great resource and I highly recommend it. ... Read more

Product Description
This popular book makes teaching and learning by playing games a simple and fun experience for everyone. Games can be used to encourage people to modify their behavior, increase interaction with others, start discussions, address issues and build relationships. This book contains 104 games and activities that address the topics of teamwork, self-esteem, communication, coping skills, anger management, and self-discovery. If you have a small group, large group or even one-on-one sessions there is something useful in 104 Activities That Build for you. Games that can be used in any setting with minimal resources and on any budget! It's more than pen/pencil worksheets; it's interactive and fun. ... Read more

Customer Reviews (48)

Very Good
I'm am a Recreation Therapist at a behavioral health hospital and I use this book for a variety of activities. Very good for all the uses that are in the title: self-esteem, teamwork, communication, anger, and coping skills. However, while the book provides these great activities it doesn't supply the needed debriefing properties that are key for my line of work. Over all very good.

Repetitive!
If this book was titled "40 Activities..." I would give it 4-5 stars. Yes, many if not all of the activities require various materials, but for the most part they are everyday, common materials like straws, pens, paper, paper clips, etc. My problem with this book is the highly repetitive nature of the activities. The premise of the activities are the same with variations so small that it's a stretch to call them separate activities.
For example, in the Self-esteem section so very many of the activities call for items (envelopes, flower petals made from construction paper, balloons, etc.) to be passed around to members of the group in order to write a positive comment about the owner of the item being passed around. So, while the materials used are different the basic premise, as previously stated, is the same.
Here's a perfect example: One activity calls for each member to write his/her name on their respective envelope. Each envelope is then hole-punched and threaded onto a piece of string. The envelopes remain hanging throughout the various group sessions and members are encouraged to write positive comments about their group mates. They then put these comments in the respective member's envelope. Contrastly, another activity, calls for each member to write his/her name on their respective envelope which are then passed around to every other member who then writes a positive comment on a piece of paper and places in the respective member's envelope.
So, as you can see, the activities themselves are decent, but there is simply far too much repetition.
I simply think it would have been more honest to not indicate

Good for teachers
Excellent resource for kids activities.It you are a pre-school, k-3 and elementary level teacher.Very useful.

Great for all ages and large groups
This book has great activities for young children to old adults. It's great for any type of group, small or large. I've used activities in this book for family therapy and elementary classroom settings. I highly recommend it for building positive attitudes and feelings in all types of people.

Good Tool for anyone working with Children
I am the type of person who loves to create cirriculum for children. As a social worker, I love gathering books like these, because it is instant group therapy/ group cirriculum right at your finger tips. I love how organized the book is. It breaks in down into very interesting and specific categories. The activities are described well and with rationale for each activities given, so that you can determine the appropriateness for your kids. For the clinically struggling children to the most stablized children, you will find a way to fanagle, like I did, activities to fit your and your childrens goals. I found a way to turn a fun genomap activity with candy mentioned in the book into a solution-focused, narrative, introductory parent group. I would've never thought of it without some inspiration from this book. Kudos. ... Read more

Product Description
This cost-effective textbook/workbook/handbook presents a streamlined approach to business communication that includes comprehensive Web resources and unparalleled author support for instructors and students. ESSENTIALS provides a four-in-one learning package: (1) authoritative text, (2) practical workbook, (3) self-teaching grammar/mechanics handbook, and (4) premium Web site (www.meguffey.com). Especially effective for students with outdated or inadequate language skills, ESSENTIALS offers extraordinary digital and printed exercises to help students build confidence as they review grammar, punctuation, and writing guidelines. Textbook chapters teach basic writing skills and then apply these skills to a variety of e-mails, memos, letters, reports, and resumes. Realistic model documents and structured writing assignments build lasting workplace skills. The Eighth Edition of this award-winning favorite features increased coverage of professionalism, employment communication, and communication technology in the workplace. ... Read more

Customer Reviews (27)

Speedy Delivery
I like how quickly it arrived; however, although the sale's title states that this new book has a printed access card, it did not come included. I checked online for the code but it was also not available. I have had other Guffey books, such as Business English etc, and they always included a code on a tear-out card. I should had paid $10 more at my school bookstore to get the key.

Essentials of Business Communication
This book came to me in exceptional condition.I would buy from this person again.Shipping was prompt and delivered sooner than expected.

thanks - great deal
Just as described - excellent price for product purchased.
Although I purchased this book as a requirement for a class, I would recommend this book to anyone that writes in the business setting.It allows for quick skimming,and easy resourceful tips that are easy to apply and effective in today's business setting.

business communication
Book was in such excellent condition it came wrapped in the original package.Very impressed with swift delivery.

Essentials of Business communication by Mary Ellen Guffey
This is a concise version of the book but not the original book. Even i can't return it since there is no return policy. Accidentally i placed 2 books but i didn't find any option to cancel it. Even i tried contacting the sellers but no use. ... Read more

Product Description
This eye-opening reader explores how communication values and styles can be similar or different for members of various cultures and communities. INTERCULTURAL COMMUNICATION: A READER focuses on practical strategies you can use to communicate more effectively in a variety of contexts, including interpersonal, rhetoric, group, business, education, health care, and organizational. This broad-based, highly engaging reader, compiled by the authors who defined the course, includes a balanced selection of articles--some commissioned solely for this text--that discusses the classic ideas that laid the groundwork for this field, as well as the latest research and ideas. Material is presented in such a way that you can read, understand, and then apply course concepts to your own life. ... Read more

Customer Reviews (6)

Wrong Edition
The picture of the book clearly indicates that it is the 12th edition. I received the 10th edition and the seller will not take it back even though I wrote to her as soon as I got it. I have to buy a new book that is the correct edition and I have lost the money I paid for this one unless I get a refund from Amazon. I would not buy from this seller again. A couple of other people complained about the same issue with this seller.

Great book
I teach cultural classes and found this edition really helpful for my students.It's very practical and easy to read for undergrads.The book helps them to understand the abstract cultural concepts.This book goes well along with "Understanding the global cultures" by Gannon.

Did not recieve the book I ordered
I was very disappointed about the purchase I made on Amazon.com. The book I had ordered was intercultural communication and the book I had recieved was Essentials of marketing research. I also shot an email of the situation to the one that sold the book and I got no response. So thanks to everyone for wasting my money in these hard times. Most of us are just getting by.

The Text is Excellent.
I have taught with several of the major readers on the market: Samovar and Porter's, Nakayama and Martin, and others. This text has the most well written readings and contains articles on many seminal issues, context (Hall), time (Hall), etc. This text has the LEAST blatantly fluff filled articles intended only to titillate and pander to students. Additionally, if you review some of the other texts, you will see that they often have poorly referenced articles and the work is less than scholarly. It is possible to write a chapter for a reader such as this and support your content with support and references. The articles here are interesting, well written, well referenced, and more-grounded in theory and research than a lot of the competition. I recommend it highly. MLK

Great Book!! Very Informative
I was lucky enough to take a class from Professor Samovar.This was a great book and a good introduction to intercultural communication. ... Read more

Product Description
Now in its tenth edition, Understanding Human Communication continues to build on the widely successful approach--a sophisticated balance of theory and skills--that has captivated more than a half million students and their professors. The best-selling introductory communication book in the field, this classic text has been enriched and streamlined to reflect the latest research developments and to meet the evolving needs of students. It begins with an introduction to the basic elements of communication, providing students with a solid understanding of perception, language, listening, and nonverbal communication. Next, the book guides them through lively sections on interpersonal communication, small group communication, and public address.

Esteemed authors Ronald B. Adler and George Rodman speak to students in language that is both engaging and accessible, offering numerous examples that clearly illustrate concepts in real-life scenarios. Throughout, they draw from the latest media, culture, technology, and scholarship to create a distinctive pedagogy that gives students the tools they need to master--and enjoy--this intriguing and relevant subject.

With its striking visual presentation, comprehensive classroom supplements, and dedicated student-focused pedagogy, Understanding Human Communication continues to enliven classrooms and equip students with effective communication skills that will make a difference in their everyday lives.

New to the tenth edition:

* "Media Room" boxes analyze examples from popular films and television shows, in order to illustrate important communication concepts, from drama (Grey's Anatomy) to comedy (Little Miss Sunshine) to documentary (An Inconvenient Truth).

* "Understanding Diversity" and "Understanding Technology" boxes incorporate new, incisive examples that convey key ideas.

* New and updated coverage of culture and technology is integrated throughout.

* Thought-provoking Case Studies now wrap up each unit, presenting real-life communication challenges that students might encounter on the job, in school, and in personal relationships.

* All-new Sample Speeches include full outlines and commentary from students and the authors.

* The Interviewing Appendix now addresses the needs of students entering the workforce, featuring pre-interview strategies, examples of questions that potential employers may and may not legally ask, and behavioral interviews.

The text is accompanied by a Student Success Manual, an Instructor's Manual and Test Bank, a comprehensive companion website at www.oup.com/us/uhc10, and Now Playing, a vibrant resource (available both online and in print) that examines contemporary films through the lens of communication principles. ... Read more

Customer Reviews (11)

Poor condition, not as described on the description
The book was damaged, pages ripped and corners all bent, in really poor condition not as described on the item's description, will not buy from this seller again.

Brand New condition and Super Fast Shipping!
Even though the book was sold as used, it was actually brand new and sealed. Thank you for your excellent selling.

Not too happy!
Perhaps the book is useful for learning about Human Communications, but personally and in my case the book needs a more interactive website to accompany it, or a study guide that helps out with the tests.Questions related to the test for the book, are not simple, and examples are needed so that it makes it easy to follow.I would not have bought this book, if it wasn't because my school required it :(

Understanding Human Communication
It is a good text book. Easy to understand and clear on what its' motives are for the learner.

Understanding Human Communication
This book arrived in pristine condition and was precisely the item I needed for a college class at a greatly reduced price. ... Read more

Product Description
From its inception almost 20 years ago, the goal of STRATEGIC ORGANIZATIONAL COMMUNICATION has been to provide a unified description of the incredibly diverse array of ideas that make up the rapidly expanding field of organizational communication. Sophisticated, yet accessible, the text integrates research from a number of academic disciplines, while maintaining a relaxed, engaging writing style. ... Read more

Customer Reviews (2)

Good book
The book was in perfect condition.I was very pleased with this product.However, it did take a lot longer to get to me than I had anticipated.Quicker shipping would be on my list of things to improve for this service.

Strategic Organizational Communication
Outstanding textbook.Most textbooks are dry and ponderous.Not this one.Well written and interesting.Most of all, timely. ... Read more

Product Description
What if you could defuse tension and create accord in even the most volatile situations-just by changing the way you spoke? Over the past 35 years, Marshall Rosenberg has done just that, peacefully resolving conflicts in families, schools, businesses, and governments in 30 countries on 5 continents. On Nonviolent Communication, this renowned peacemaker presents his complete system for speaking our deepest truths . addressing our unrecognized needs and emotions . and honoring those same concerns in others. With this adaptation of the bestselling book of the same title, Marshall Rosenberg teaches in his own words: Observations, feelings, needs, and requests: how to apply the four-step process of Nonviolent Communication to every dialogue we engage in Overcoming the blocks to compassion-and opening to our natural desire to enrich the lives of those around us How to use empathy to safely confront anger, fear, and other powerful emotions Here is a definitive audio training workshop on Marshall Rosenberg's proven methods for "resolving the unresolvable" through Nonviolent Communication. ... Read more

Customer Reviews (16)

This CD merits multiple listenings
I must have listened to this CD a half dozen times. Often, when I am upset by the outcome of some conversation in my life, I'll find just the right chapter from this CD and a few minutes later I'll have the "Aha!" insight as to what went wrong in my conversation.

Marshall is hypnotic and enchanting - its worth the price to hear his voice.

Yes and No


This is an excellent book in many ways. The author is teaching a language of authenticity or of the heart. The purpose of teaching this language is that people will find it easier to express their desires in a way that does not make others defensive so that they may better get their needs met.

The author teaches that it is not good to flatter people or to give them encouragement like "way to go". I have a hard time understanding why this is. He says that things should not be viewed as good and bad but more relative. This theme of relativity is repeated throughout the book as he gives examples of how people can use relativity and empathy to get needs met.

I do not think that ALL things are relative though, and I do not appreciate his example of a battered wife coming to him for help and him teaching her to treat her husband with more empathy as a way to keep from getting beaten as the end all be all solution to her problem. In that situation I still think it is wise for the woman to get out of the situation where she is getting beaten.

I think that alot of this authors tools would be so helpful to law enforcement workers who need to diffuse possibly volatile situations.

The goods in this book far outweigh some of the radical danger zones that I think an extreme relativist could get into with it.

I think it does help to stop looking at everything as good and evil and to recognize that much of behavior is habitual and that habits can be changed. This is an idea that the author bases his workshops, books, tapes, and retreats on. It is an idea from the famous woman philosopher Ruth Benedict. He never once though gives her credit for this idea (as far as I have seen). I think that is kinda sad and borders on plagiarism but I do not think that Ruth Benedict is still alive. I only know of her philosophy from a beginners philosophy course that I took and she was one of the many philosophers on ethics.

The Cd is awful! He just goes on and on with no inflection in his voice and his teeth keep moving around in his mouth sliding off his gums which makes it hard at times to understand him. The cd of the book is about 10 cds of just him droning with no speech skills or organization when it comes to getting to his points.

For the world, for me.
A leaf falls. An ordinary event, and yet sometimes it appears not only beautiful but also deeply mysterious.

Listening to Marshall Rosenberg's audio book is simmilar. The principles are simple, and yet I can't even fathom all the ways they could be used to improve life.

framework for resolving conflict
When I am in a conflict, there are really just two things I need to do - listen to the person I am talking to, and make requests from him or her. Marshall's NVC provides a framework for both. You may ask "why would I need to have a framework for such simple actions?" The answer is simple - in the heat of a conflict I can easily fall into the trap of blaming or accusation or name-calling, none of which lead to resolution. If I use the NVC framework, I can keep a level head and focus on the solution. These CDs have really improved my interactions in my personal life and at work. The only downside is Marshall's soothing voice, which is too easy to tune out after 5 hours of listening. But if you can listen, the content is excellent.

Wonderful, life-changing lessons!
Life-changing.NVC is a wonderful approach!Highly, HIGHLY recommended!

I grew up in an environment of critical, angry, blaming and disrespectful communication.So, that's what I knew how to do when my needs were not being met:blame others for not acting the 'right' way and 'making' me unhappy.Doesn't give much leverage for changing the situation, does it?I don't like treating people that way, they don't like it either, and those behaviors don't work very well for meeting my needs!I felt helpless, frustrated, guilty and angry, and learned to mostly withdraw and suffer in silence.Very unpleasant.

Marshall's NVC approach shows me how to take responsibility for my emotions and reactions.When I'm unhappy, NVC tells me that my needs are not being met.NVC shows how to consciously figure out what I need, to distinguish which needs are my responsibility vs. needs that are reasonable to ask other people to help with, and how to connect with people in a respectful, loving and gentle way to get my and their needs met in a way that everyone is happy with.

NVC also helps me handle people feeling angry at me:I work with them to understand and communicate their needs in a gentle, respectful way.Then I'm generally glad to help.Very win-win.

I LOVE this approach!THANK you, Marshall!

Also highly recommended:Pema Chodron's "Don't Bite the Hook".
... Read more

Product Description
Effective communication is a vital skill for everyone in business today. Great communicators have a distinct advantage in building influence and jumpstarting their careers. This practical guide offers readers a clear and comprehensive overview on how to communicate effectively for every business situation, from sensitive feedback to employees to persuasive communications for customers. It offers advice for improving writing skills, oral presentations, and one-on-one dealings with others. The contents include: understanding the optimal 'medium' to present information; learning the best timing to deliver a message; delivering an effective presentation; drafting proposals; writing effective e-mails; and, improving self-editing skills. Readers can access free interactive tools on the "Harvard Business Essentials" companion web site. Series Adviser: Mary Munter, Professor Mary Munter has taught management communication for over twenty-five years, for seven years at the Stanford Graduate School of Business and since 1983 at the Tuck School of Business at Dartmouth. Professor Munter is considered one of the leaders in the management communication field.Among her publications is "Guide to Managerial Communication" - recently published in its sixth edition and named 'one of the five best business books' by the "Wall Street Journal". She has also published many other articles and books and consulted with over ninety corporate and not-for-profit clients. The reliable source for busy managers, "The Harvard Business Essentials" series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience. To assure quality and accuracy, each volume is closely reviewed by a specialized content adviser from a world class business school. Whether you are a new manager interested in expanding your skills or an experienced executive looking for a personal resource, these solution-oriented books offer reliable answers at your fingertips. ... Read more

Customer Reviews (5)

Business Communication (Harvard Business Essentials)
It is a very well writtien and structured textbook about business communication. It uses plain English. I just liked it right after I opened the first page.

Better then expected
I have purchased many books from Amazon.com and was very happy and pleased with my dealings with this seller. The book was in excellent condition and arrived sooner then expected.

The essential business guide for improving your business communication
All businesspeople can improve their correspondence skills. That's why this short, easily digestible guide belongs in every communicator's bookcase. It might not contain many new ideas, but it certainly emphasizes the time-tested rules of good grammar, organization and editing, while providing tips on overcoming writer's block, framing your fundamental ideas and making successful presentations. getAbstract certainly appreciates the value of straightforward letters and lectures, so we recommend this handy manual to anyone who wants to become a clearer communicator. The foremost idea is that all businesses and careers can benefit from confusion-free correspondence. This little book will help you reach this goal.

Fundamental
It's really a fundamental book of communication especially on writing, even for a reader, English is not the native language. I can't see special focus on business.

"Essential," Yes, But Also Invaluable
This is one of the volumes in the new Harvard Business School Essentials Series. Each offers authoritative answers to the most important questions concerning its specific subject. The material in this book is drawn from a variety of sources which include the Harvard Business School Press and the Harvard Business Review as well as Harvard ManageMentor®, an online service. Each volume is indeed "a highly practical resource for readers with all levels of experience." And each is by intent and in execution solution-oriented.Although I think those who have only recently embarked on a business career will derive the greatest benefit, the material is well-worth a periodic review from by senior-level executives.

Richard Luecke assembles in this book (and in all of the issues in the series) cutting edge thinking. In this volume, he was assisted by a subject adviser, Professor Mary Munter of the Tuck School of Business at Dartmouth, and they organize the material within nine chapters. Here are their titles:

1. Good Writing (It Begins with Principles)
2. Start-Up Strategies (Your Launch Point)
3. The First Draft (Getting It Down)
4. Getting It Right ((The Editing Craft)
5. Everyday Writing (Memos, Letters, and E-Mails)
6. Presentations (Timeless Principles)
7. Backstage (Preparing Your Presentation8. Show Time (Making an Effective Delivery)
9. Dialogue (The Ultimate Communication)

If you need assistance with mastering essentials in only one of these areas, I urge you to purchase a copy of this book ASAP. Luecke is an uncommonly clear thinker and writer. Thoughtfully, he provides a "Summing Up" section at the end of each chapter to facilitate a review of key points. There are two other books which I also presume to recommend highly: Kevin Ryan's recently published Write Up the Corporate Ladder and William K. Zinnser's On Writing, 25th Anniversary: The Classic Guide to Writing Nonfiction. ... Read more

Product Description
The most widely-used textbook for the communication theory course, A First Look at Communication Theory analyzes the major communication theories at a level that is appropriate for both lower- and upper-level courses. The 32 theories represented in the text reflect a mix of foundational and recent scholarship and strike a balance of scientific and interpretive approaches. ... Read more

Customer Reviews (11)

Buy the older edition, save money
Publishers must think people are complete sheep. The new edition is not critically different from the older copies. The version-mill game is designed to do nothing but eliminate competition from the used book market. (pro tip:the new versions are 99% unchanged, they just want your money)

Also, try switching majors before you graduate, a com degree does not make you any more eminently employable than general studies.

Great
Great delivery time. Even with a different cover, the material is the exact same. The only downside is I cannot sell it to my bookstore but I will surely put it back up for sale on the internet!

Great Book!
Many of the best communication theories are presented in this book and will be enjoyed by all.Whether you're a modern day philosophy seeker or just wanting advice on how to improve communicate in all aspects of your life.

Great Price and Fast Shipping!!
I purchased the book at a great price and it arrived a few days later!

Awesome!
Book arrived in good time, in great shape. No complaints to the seller.

Incredible overview of several communication theories. A must for any beginning student majoring or minoring in communication--or anyone interested in the field! ... Read more

Product Description
Many specialists in family relations say the number-one problem in marriages today is not sex, money or children, but lack of communication between husband and wife. H. Norman Wright tackles this dilemma in the Christian book on couples communication. Presenting insightful ways to reduce marital conflict, manage anger, build one another's self-esteem and just plain listen to one another, Wright provides couples with the resources to understand each other at new and deeper levels. Ideal for married and pre-married couples, counselors, lay counselors, mentors and pastors, this classic has been fully revised and updated for marriages in the new millennium. ... Read more

Customer Reviews (8)

All for Marriage's Preservation
Every time I have to buy a wedding gift, I include this book with it. I think it is an undiscovered treasure for those who haven't read it yet. I recommend it for young and older couples as well.

very helpful
Communication has always been a problem with me.This book has some key exercises that have helped me in launching a more profitable relationship not only with my spouse but my family as well.

excellent read for those married or about to
highly recommend this book for those looking for a practical read, experiencing trouble or just curious about the how to improve communication between yourself and a significant other/spouse.the book teaches a lot of communication skills as well as highlights gender differences to explain how each party may perceive the same message differently.so far the book has been very helpful.

falling apart before we even got them
We bought several copies of this book (new), knowing that it was excellent for groups, to use in a study.It is a shame the binding isn't as good as the book.By the time you finish chapter one, all the pages of the chapter have become inserts.And it continues on in the same manner.It should come with a binder and a hole punch.

Great
This book is in great shape and great information dealing with marriage.

Thank you,
God Bless ... Read more

Product Description
Data communications and computer networks are becoming increasingly more important--today's business world could not function without either. DATABASE COMMUNICATIONS AND COMPUTER NETWORKS offers a balance between technical and practical aspects of data communication. Business managers, computer programmers, system designers, and home computer users alike need a through understanding of the basic features, operations, and limitations of different types of computer networks. DATA COMMUNICATIONS AND COMPUTER NETWORKS introduces concepts that help the reader achieve an in-depth understanding of the often complex topic of data communications and computer networks by balancing the more technical aspects and the everyday practical aspects. The sixth edition retains many of the elements that made the fifth edition so popular, including readability and coverage of the most current technologies. This book offers full coverage of wireless technologies, industry convergence, compression techniques, network security, LAN technologies, VoIP, and expanded coverage of error detection and correction. ... Read more

Customer Reviews (11)

Textbook Review
The product was received in the condition described. No further coment. Good product overall. Very pleased.

IT Book not available on IT gadgets.
I have to say that I'm only buying this book for a course.I am VERY disappointed that I can't get this book about technology on my Kindle.I really hate having to lug around 500+ page books that we will only actually use 100 pages of during class that I could have in digital format.Who knows that could definately save the publisher the reviews stating how out of date this book is in reguards to what technologies we are actually using in business.

Outdated to the point of being useless
This book contains some useful information, however, most of the information is horribly outdated. Goes too much into detail about obsolete technologies such as T1 lines and 56K modems. It's fine if they want to cover that for purposes of showing where technology has come from, but it does not go deep into more current technologies. If I wanted a book in networking history, I would have bought one. The latest edition is copyright 2009, but you wouldn't know it from reading the text.

Unfortunately this book is required at my class at DePaul University, so I have no choice but to read and learn about outdated information. If you can avoid a class that assigns this book, I would highly recommend doing that.

I see other reviews of this book are mostly positive, but I cannot see why.

Textbook Review
I was pleased with not only the condition of the book, but the timely manner in which I received my purchase.

Great Book
Great text book, easy to read, and helps you learn what you need to know. ... Read more

Product Description
Speech Communication Made Simple, 3rd Edition, by Paulette Dale and James C. Wolfe, is a practical course that motivates advanced students to speak confidently and effectively. With its lighthearted and engaging self-help book approach, the text helps students acquire speech communication and listening skills that they can apply immediately and throughout their lives. Features: *comprehensive coverage of the speech-writing process*expanded section on effective use of eye contact, posture, gestures, and voice*various types of presentation -- from impromptu to persuasive *pronunciation and listening tips New to this edition: *new chapters on how to access and use different media, including the Internet for research and PowerPoint for visual aids*new interactive, communicative activities and exercises ... Read more

Customer Reviews (5)

good quality
the book is in good quality although it is a used one.
the shippment is slow though.

Fast shipping, great condition.
It has minimal water damage but otherwise it was shipped fast and in great condition!

Excellent EFL Speech Communications Book
This book has been well received in various universities here in Taiwan for teaching Speech Communications: straightforward and practical.It would be a good stepping stone for those who would later also benefit from becoming involved in a Toastmasters International chapter within their country.

Speech Communication Made Simple
This textbook has made my life much simpler in my first year to teach speech to high school students. The text is organized and easy to understand so that it provides a great outline from which to work.

Read the Fine Print
Read the fine print when purchasing a used book.If this is a book with questing and answer sections some writing may mean the entire book except maybe one or two pages are already filled in.Not a problem if you want someone elses opinion, but definitely a problem if those section are being used by the professor to test your knowledge of the topic. ... Read more

Product Description

An in-depth study of the vital principles from the best-selling Cracking the Communication Code now in workbook form.

Communication between couples has been dissected in thousands of books and articles so why does it remain the number one marriage problem? "Because," says Dr. Emerson Eggerichs, "most spouses don't know that they speak two different languages. They are sending each other messages in 'code,' but they won't crack that code until they see that she listens to hear the language of love and he listens to hear the language of respect." Dr. Eggerichs' best-selling book, Love and Respect, launched a revolution in how couples relate to each other. Now with the Cracking the Communication Code companion workbook, the message of this hardcover trade book can be studied and applied whether for a group or for individual couples. The result will be better communication, mutual understnding, and a successful godly marriage.

Customer Reviews (20)

One Trick Pony
This book is a follow up to the book Eggerichs wrote called "Love and Respect" which demonstrates how husbands are energized in their marriage relationships with demonstrations of respect and wives are energized by demonstrations of love. My wife and I found that when we put the principles of this book into practice we had much less conflict--but obviously it is still dependent on us going against our selfish nature which wants to punish the other spouse for unsatisfactory behaviors. From a pragmatic view both this book and Love and Respect are worth reading if a couple has a commitment to applying the principles.

This being said I think that Cracking the Communication Code is not a well written book. It seems like a compilation of "B" material that Eggrichs had left over from "Love and Respect".Intellectually he treats his readers like idiots in the way that he repeats the concepts over and over. Boring stories, boring illustrations, and beating to death the same concept of husbands loving their wives (through actions) and wives respecting their husbands. In the introduction Eggrichs says that you can skip the first chapter if you already read "Love and Respect" because it is simply a review... which is what my wife and I did. But in chapter 2 lo and behold the same boring testimony of how Eggrichs came to the incredible "Love and Respect" revelation. Eggrichs is a one trick pony.

My recommendation: read either "Love and Respect" or "Cracking the Communication Code" with your spouse but don't waste your time on both books.

Best Marriage information I have ever read
I loved this book. It has been very useful, biblical and relivant to todays marital issues. Even if only one spouse reads the book you can get so much out of it. It helpped me turn my marriage around and my husband still hasn't read it. This is a must read!!!!

Cracking the Communication Code: The Secret to Speaing Your Mate's Language
We may be speaking but what are we communicating? - the same words say different things to different people, sometimes the oposite of what we want to say.

Well pleased
This product is a must for pastors and counselors who want to help couples find concrete practical help in the area of communication.

Jerry Burton

Good for me
Audio book review: I've listened to many tapes on this topic, lots of videos. Not much result - till now. Ok, some of the ideas are similar in other books,but the presentation to me hit the spot. The light came on. It helped explain to me why I always back off instead of engage, and why unconditional is the commitment and only option to make it work. Still not sure why God made this so complicated; why we are opposites; but a hint comes from the book - God made marriage as practice for the heavenly relationship we will have with him in heaven. We are not the same as God, just like we are not the same as our mate. Its even more important to get this mastered now with our mate, to mirror the one when we get to heaven. ... Read more

Product Description
Five years after its first publication, with more than 150,000 copies in print, Final Gifts has become a classic. In this moving and compassionate book, hospice nurses Maggie Callanan and Patricia Kelley share their intimate experiences with patients at the end of life, drawn from more than twenty years experience tending the terminally ill.

Through their stories we come to appreciate the near-miraculous ways in which the dying communicate their needs, reveal their feelings, and even choreograph their own final moments; we also discover the gifts--of wisdom, faith, and love--that the dying leave for the living to share.

Filled with practical advice on responding to the requests of the dying and helping them prepare emotionally and spiritually for death, Final Gifts shows how we can help the dying person live fully to the very end ... Read more

Customer Reviews (220)

For people experiencing hospice
This book is written by nurses who have been on the front line with patients and family in hospice. It is most beneficial and relieves fears of those we are losing. I highly recommend it.

Excellent Understanding For the Needs of The Terminally Ill
This book was so helpful in processing life and death with the terminally ill.It is wonderful insight from a group of hospice care nurses who have experienced this process so many times. Their understanding & insight is so helpful with what to do and look for.Each experience unique, but with underlying patterns we can learn so much from.Excellent for those walking through this difficult stage of life.I really appreciated their help and perspective, good book and easy read.I would recommend it to anyone that is processing or helping others process the journey from life to death.

FINAL GIFTS
Originally I purchased this book from a local bookstore paying full retail. I was thrilled to locate the same book in excellent condition available on Amazon for a fraction of the cost. The condition of the book was better than the seller described which is always appreciated & received within the shipping guidelines. My overall experience was quite pleasant & I look forward to future purchases.

The book is also good reading~ Thanks,

by jacks wife
very enlightening read,, just recently had a death in my family, book is right on the money.

Wish I had this before mom died
I was haunted by the experience of my mother's death from lung cancer.Since reading this book I realize that what she experienced was common and okay.It gave me so much comfort to read this book.Thank you. ... Read more

Product Description

Technical Communication offers complete coverage of technical communication, business communication, and professional writing in a user-friendly writing style. The topics move from basic foundational concepts, to chapters on research, visuals, style, document design, usability, and finally to specific documents (basic workplace correspondence to more complex documents, technologies, and oral presentations).  The appendix includes thorough coverage of MLA, APA, and CSE (Council of Science Editors) documentation styles, and a handbook of grammar, mechanics, and usage. All descriptions of and instructions for creating technical documents are accompanied by clear, annotated model documents.  In addition, graphic illustrations appear throughout the book to make abstract concepts easy to understand. Checklists and Projects provide plentiful opportunities to learn and reinforce chapter topics.

Customer Reviews (21)

Just what I ordered
The item was what I ordered and delivered in a timeley fashion.'Nough said.

Never Sent the Book
After ordering this book I had to wait to no avail for this person to at least put the book in the mail. It never happened. The book never arrived, incredibly disappointing.

Overall Review - More than Technical Writing
This is a response I sent to the Publisher about one portion of the book, but it will give you an idea of my overall review.

I have written many technical documents in the military and for companies in technical information and have found that some of the information in your book can be misleading; for instance, making a technical document personal. Giving the pretense of the tone as 'conversational' is in of itself a bit hard to swallow. Technical writings are to convey technical directions, how to operate something, how to prepare for something, what to do in case of, things along this line.

Turn to page 240, Guidelines, 3rd bullet, "Use, and informal tone - writing to be conversational?" Technical documents are not about personalities, or tones of conversation. Technical documents convey information in a scientific factual way. They are unilateral, not bilateral. Tones tend to lead toward a persona. Technicality has no persona, it is an inanimate non-tangible, though as written, it gains substantiality on the script, but in and of itself, it is information.

Now go to page 216, "Ways in which style goes wrong." Near the bottom of the page, "Sounds stuffy and impersonal." Your thoughts at the beginning of the page state that the document needs to be readable. This is very important, I agree, but why must you state this here, when if the book should be predictable in teaching `technical writing' only, you would never have to approach this subject matter.

I think this book is more than a technical writing instruction; it is a writing course of all types of styles complete with grammar emphasis. This is a book for the masses, instead of a teaching source for "Technical Writing."

In my opinion, your book brings many other types of writings such as creative and personal forms such as documentary to the readers mind and unloading the cart of many other features and tones that are not conducive to the learning of technicality, but could cause disruption in the minds of the student and the teacher.

I believe also that you all have introduced pluralism and diversity of writing techniques that cause deception to subject matter.
Perhaps there is too much personalization introduced in this text. What if the technicality wassimple and to the point by concentrating on the old foundations and introducing some new techniques with the age of computers, internet and electronics without personalizing it, wouldn't that serve the purpose?

Technical Communication (11th Edition)
This book arrived promptly and was in the condition that was specified.Technical Communication (11th Edition)

Technical writing
I had to get this book for a college required class, but have found it to be very useful in everyday life as well. This is a book I will keep. ... Read more

Product Description
BUSINESS COMMUNICATION: PROCESS AND PRODUCT, 7 is designed to prepare students for success in today?s digital workplace as well as tips on job searching skills. The textbook and accompanying Web site explains the basics of communicating in the workplace, working in teams, how to being a good listener and understanding business etiquette. Students study and practice the skills and activities involved in the writing process including the appropriate use of social media, preparing formal reports and proposals as well as informal business reports. The appendixes guide students through grammar and writing mechanics as well as information on formatting and writing documents. Authors Mary Ellen Guffey and Dana Loewy offer a wealth of ideas for writing resumes and cover letters, participating in interviews, and completing follow-up activities. ... Read more

Customer Reviews (34)

Accurate info
I bought a used book and the condition is exactly what it says or even better, it's trust worthy.

Amazing Service
Amazingly fast service. Book got here a week or so before I was expecting it. Book was "used" but looked brand new. I will come here next quarter for my text book needs.

A library keeper
This book will take your business communication to the next level. Of course you have to read it and apply the lessons.

Sent wrong edition!
I ordered this book for a class that started yesterday.As I began reading the first chapter, I realized that they had sent the 4th edition instead of the 6th.Make sure you check what edition you receive!

Business Comm: Process and Product
I am currently using this book for an online class. This book is very good and detailed. All subject areas of the book are broken down in a way anyone can understand them. Very good book for classes. ... Read more