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         Shewhart Walter:     more books (18)
  1. Economic Control of Quality of Manufactured Product/50th Anniversary Commemorative Issue by Walter A. Shewhart, 1980-12
  2. Statistical Method from the Viewpoint of Quality Control by Walter A. Shewhart, 1986-12-01
  3. Economic Control of Quality of Manufactured Product by Walter Shewhart, 2008
  4. American Industrial Engineers: W. Edwards Deming, Lillian Moller Gilbreth, Frederick Winslow Taylor, Joseph M. Juran, Walter A. Shewhart
  5. Quality Experts: W. Edwards Deming, Dorian Shainin, Joseph M. Juran, Walter A. Shewhart, Kenneth Hopper, Genichi Taguchi, Philip B. Crosby
  6. Presidents of the American Statistical Association: Francis Amasa Walker, Irving Fisher, Walter A. Shewhart, Charles P. Neill, Simon Kuznets
  7. Presidents of the Institute of Mathematical Statistics: W. Edwards Deming, Persi Diaconis, John Tukey, Walter A. Shewhart, Oscar Kempthorne
  8. Statisticien: Blaise Pascal, William Petty, Florence Nightingale, Pafnouti Tchebychev, William Edwards Deming, Leslie Kish, Walter A. Shewhart (French Edition)
  9. Auteur En Management: Michel Saloff-Coste, Walter A. Shewhart, Anthony Robbins, Joseph Juran, François de Callières, Charles Bedaux (French Edition)
  10. Economic Control of Quality of Manufactured Product: 50th Anniversary Commemorative Reissue by Walter A. Shewhart, 1980-01-01
  11. Statistical Method from the Viewpoint of Quality Control by Walter A. Shewhart, 1945
  12. Some Theory of Sampling (Wiley Mathematical Statistical Series; Walter Shewhart, Editor) by W. Edwards Deming, 1950
  13. Economic control of quality of manufactured product / by W.A. Shewhart by Walter Andrew (1891-1967) Shewhart, 1931-01-01
  14. SAMPLE SURVEY METHODS AND THEORY: VOLS. I AND II (WILEY PUBLICATIONS IN STATISTICS SER.). by Morris H., William N. Hurwitz, and William G. Madow (Auths.); Shewhart, Walter A., and Samuel S. Wilks (Ser. Eds.). Hansen, 1953

1. Shewhart
Walter Andrew Shewhart. Born 18 March Most of Walter Shewhart's careerwas spent in the Bell Telephone Laboratories. He worked on
http://www-gap.dcs.st-and.ac.uk/~history/Mathematicians/Shewhart.html
Walter Andrew Shewhart
Born: 18 March 1891 in New Canton Illinois, USA
Died: 11 March 1967 in Troy Hills, New Jersey, USA
Click the picture above
to see a larger version Show birthplace location Previous (Chronologically) Next Biographies Index Previous (Alphabetically) Next Main index
Most of Walter Shewhart 's career was spent in the Bell Telephone Laboratories. He worked on statistical tools to examine when a corrective action must be applied to a process. Shewhart wrote on statistical control of industrial processes and applications to measurement processes in science. His control chart techniques have been widely adopted.
Article by: J J O'Connor and E F Robertson List of References (2 books/articles) Mathematicians born in the same country Other Web sites University of Minnesota
Previous
(Chronologically) Next Biographies Index Previous (Alphabetically) Next Main index
History Topics

Societies, honours, etc.
... Anniversaries for the year JOC/EFR December 1996 School of Mathematics and Statistics
University of St Andrews, Scotland
The URL of this page is:
http://www-history.mcs.st-andrews.ac.uk/history/References/Shewhart.html

2. WALTER SHEWHART
WALTER SHEWHART. Walter Shewhart was best known as the grandfather of total qualitymanagement. Walter Shewhart The Grandfather of Total Quality Management.
http://ism.ferris.edu/students/H/HughesK/MISM605Paper.htm
WALTER SHEWHART Shewhart has also contributed the Statistical Process Control (SPC) theory to quality management. "…He preached the importance of adapting management processes to create profitable situations for both businesses and consumers, promoting the utilization of his own creation the SPC control chart." (2002). The SPC is a tool that business and/or industries use to reach quality in their products and/or services that they provide to their customers. Within this tool, Shewhart introduces two types of variations. The first type is called the controlled variation. Controlled variation has a consistent pattern of variation over a period of time that is caused by random chances. The second type is called uncontrolled variation. Uncontrolled variation is an inconsistent change in the variation over a period of time that is determined by assigned causes. Dr. W. Edwards Deming Deming's business philosophy is summarized in his famous "14 Points," listed below. These points have inspired significant changes among a number of leading US companies striving to compete in the world's increasingly competitive environment." (2002) The seventh point is to institute leadership. This will help the management team assist their employees in doing a more productive job. In point eight, Deming suggests that companies should drive out fear. He simply means that organizations should encourage their employees to communicate with them more. Point nine suggests that organizations should break down the barriers. What Deming meant by this is promote teamwork throughout the different departments. The tenth point is to eliminate exhortations. Deming describes this as a way to eliminate company slogans and/or posters.

3. Walter Shewhart
Walter Shewhart. Father of SPC (Statistical Process Control) 1924General Electric. mentor to W. Edwards Deming; work carried on by
http://www.ryerson.ca/~mgtsbm/m401ch1/tsld010.htm
Walter Shewhart

4. Luigi Bigagnoli - Bibliografia
shewhart walter A. 1931 - Economic Control of Quality of ManufacturedProduction - D. Van Nostrand Company repr. ed. ASQC 1980.
http://www.icmnet.net/quality/pages/biblio.htm

5. Lucent - Meet Us
Lucent Technologies. Walter shewhart walter Shewhart Over two decades,Shewhart's methods became standard for industry. General
http://lucent.netlabs.net/work/family/lucentpast.html
lucent in the past
Charles Ezra Scribner
Over more than a half-century, Scribner became Western Electric's most prolific inventor, holding over 440 patents.
Elisha Gray
Elisha Gray's innovation touched the world of communications as surely as those of his contemporaries, Thomas A. Edison and Alexander Graham Bell.
Enos Melancthon Barton
E.M. Barton can be considered perhaps more than any other person the founder of Lucent Technologies.
Walter Shewhart
Over two decades, Shewhart's methods became standard for industry.
General Anson Stager
The first president of Lucent Technologies (of course, we were called Western Electric in his day) served from 1872 to 1885. Frank B.Jewett By 1916, Jewett had assembled a research team of over 100 scientists. John J. Carty John Carty had set a mission for his Western Electric team straight into the unknown. Arno Penzias He certainly has the curriculum vitae to qualify for the title of 20th Century Renaissance man. Heading the list, is his Nobel Prize in physics; but he is also respected as an inventor with a number of patents to his credit, an engineer, an author of two books The springboard for all his activities has been Bell Labs, where he has served as both a leading researcher and research leader for 37 years. Ian M. Ross

6. ASQ : About : History
second century when a young engineer named walter A. shewhart came along and altered the course of industrial history.
http://www.asq.org/join/about/history/shewhart.html
Home JOIN RENEW Search ... Contact Us
Walter A. Shewhart
Father of statistical quality control T Shewhart was concerned that statistical theory serve the needs of industry. He exhibited the restlessness of one looking for a better way. A man of science who patiently developed and tested his ideas and the ideas of others, he was an astute observer of developments in the world of science and technology. While the literature of the day discussed the stochastic nature of both biological and technical systems, and spoke of the possibility of applying statistical methodology to these systems, Shewhart actually showed how it was to be done; in that respect, the field of quality control can claim a genuine pioneer in Shewhart. His monumental work, Economic Control of Quality of Manufactured Product

7. Biography Of Walter A Shewhart
shewhart walter A. Statistical Method from the Viewpoint of Quality Control
http://www.sigma-engineering.co.uk/light/shewhartbiog.htm
Biography of Walter A Shewhart
Shewhart was born in New Canton, Illinois, USA on 18th March 1891. His schooling in physics at the Universities of Illinois and California led him to his doctorate and a brief spell as an academic. In 1918, Shewhart joined the Western Electric Company, a manufacturer of telephony hardware for Bell Telephone. Bell Telephone’s engineers had been working to improve the reliability of their transmission systems. Because amplifiers and other equipment had to be buried underground, there was a business need to reduce the frequency of failures and repairs. Bell Telephone had already realised the importance of reducing variation in a manufacturing process, the basis of all lean production. Moreover, they had realised that continual process-adjustment in reaction to non-conformance actually increased variation and degraded quality. In 1924, Shewhart framed the problem in terms of "assignable-cause" and "chance-cause" variation and introduced the "control chart" as a tool for distinguishing between the two. Shewhart stressed that bringing a production process into a state of "statistical control", where there is only chance-cause variation, and keeping it in control, is necessary to predict future output and to manage a process economically. Shewhart worked to advance the thinking at Bell Telephone Laboratories from their foundation in 1925 until his retirement in 1956, publishing a series of papers in the Bell System Technical Journal During the 1930s, Shewhart’s work led him to fundamental scientific and philosophical issues, particularly those concerned with

8. Walter Shewhart - Biografia
walter A. shewhart Ojciec statystycznego sterowania jakoci. shewhart prowadzi symulacje statystyczne przy pomocy trzech zestawów specjalnie oznaczonych metalowych krków.
http://www.oditk.com.pl/spcfan/shewhart_bio.html

9. WALTER SHEWHART Ve
walter shewhart, 1891 1967 yllar arasnda yaad. shewhart, toplam kalite yönetimi alannda liderlik
http://www.canaktan.org/yonetim/toplam_kalite/gurular/shewart.htm
WALTER SHEWHART VE ÝSTATÝSTÝKSEL KALÝTE KONTROL Walter Shewhart, 1891- 1967 yýllarý arasýnda yaþadý. Shewhart, toplam kalite yönetimi alanýnda liderlik görevini üstlenen W.Edwards Deming ve Joseph M. Juran’ýn istatistiksel düþünme yönünden etkilendiði kiþidir. Shewhart 1920 ‘li yýllarda çalýþtýðý Bell Atlantic firmasýnda kalite geliþtirme ve problem çözme alanýnda istatistiksel araçlardan geniþ ölçüde yararlanmýþtýr. Deming o yýllarda bir süre Shewhart’ýn çalýþtýðý Bell Laboratuar firmasýnda Shewhart ile birlikte çalýþma imkanýna sahip olmuþtur. Shewhart’ýn istatistiksel süreç kontrol ve istatistiksel kalite kontrol alanýnda yazdýðý iki önemli kitabý bulunmaktadýr: Economic Control of Quality of Manufactured Product, 1931. Statistical Method from the Viewpoint of Quality Control. Shewhart, kaliteyi “objektif kalite” ve “subjektif kalite” olmak üzere ikiye ayýrýr. Shewhart’a göre kalite esasen subjektifdir ve kiþiden kiþiye deðiþir. Bu bakýmdan, kaliteyi müþteri isteklerine uygunluk olarak tanýmlamak daha doðrudur. Shewhart istatistiksel kalite kontrol teknikleri kullanýlarak organizasyonda baþlýca þu avantajlarýn elde edilebileceðini belirtmiþtir: Ürün ortaya çýktýktan sonraki kalite maliyetleri azalýr

10. References For Shewhart
References for walter shewhart. Articles WE Deming, walter A shewhart, 18911967,Review of the International Statistical Institute 36 (1968), 372-375.
http://www-gap.dcs.st-and.ac.uk/~history/References/Shewhart.html
References for Walter Shewhart
  • Biography in Dictionary of Scientific Biography (New York 1970-1990). Articles:
  • W E Deming, Walter A Shewhart, 1891-1967, Review of the International Statistical Institute Main index Birthplace Maps Biographies Index
    History Topics
    ... Anniversaries for the year
    JOC/EFR December 1996 School of Mathematics and Statistics
    University of St Andrews, Scotland
    The URL of this page is:
    http://www-history.mcs.st-andrews.ac.uk/history/References/Shewhart.html
  • 11. Shewhart
    Biography of walter shewhart (18911967) walter Andrew shewhart. Born 18 March 1891 in New Canton Illinois, USA
    http://www-groups.dcs.st-and.ac.uk/~history/Mathematicians/Shewhart.html
    Walter Andrew Shewhart
    Born: 18 March 1891 in New Canton Illinois, USA
    Died: 11 March 1967 in Troy Hills, New Jersey, USA
    Click the picture above
    to see a larger version Show birthplace location Previous (Chronologically) Next Biographies Index Previous (Alphabetically) Next Main index
    Most of Walter Shewhart 's career was spent in the Bell Telephone Laboratories. He worked on statistical tools to examine when a corrective action must be applied to a process. Shewhart wrote on statistical control of industrial processes and applications to measurement processes in science. His control chart techniques have been widely adopted.
    Article by: J J O'Connor and E F Robertson List of References (2 books/articles) Mathematicians born in the same country Other Web sites University of Minnesota
    Previous
    (Chronologically) Next Biographies Index Previous (Alphabetically) Next Main index
    History Topics

    Societies, honours, etc.
    ... Anniversaries for the year JOC/EFR December 1996 School of Mathematics and Statistics
    University of St Andrews, Scotland
    The URL of this page is:
    http://www-history.mcs.st-andrews.ac.uk/history/References/Shewhart.html

    12. Shewhart,Walter,A.: Statistical Method Voiew Point Of Quality Control
    shewhart ,walter ,A. Media Book Softcover. To Learn More Or to Purchase StatisticalMethod from the Viewpoint of Quality Control By walter A. shewhart.
    http://www.qualitycoach.net/0486652327.htm
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    Shewhart Walter ,A. Statistical Method from the Viewpoint of Quality Control
    ISBN 0486652327 Now available in this inexpensive paperback version. This highly respected study is welcomed by mathematics students, engineers, researchers in industry and agriculture. Anyone in need of a lucid, well written explanation of how to regulate variables and maintain control over statistics in order to achieve quality control over manufactured products, crops and data. . Unabridged republication of the edition published by the graduate school - department of Agriculture, Washington, D.C. 1939 (reprinted in 1945) New forward by Edwards Deming ........Statistical Control ,Variability, Establishing tolerance limits ,quality control, fundamental principles of statistical control Accuracy, Operational meaning, meaningful predictions
    Title: Statistical Method from the Viewpoint of Quality Control
    Subject: Quality/Statistical Methods
    Author: Walter A. Shewhart

    13. Walter Shewhart- The Grandfather Of Total Quality Management.
    Shop here for Statistical Method from the Viewpoint of Quality Control and find more books by walter A. shewhart. For a limited time, get free shipping on orders over $25!
    http://www.pathmaker.com/resources/leaders/shewart.asp
    Walter Shewhart - The Grandfather of Total Quality Management.
    His Ideas The original notions of Total Quality Management and continuous improvement trace back to a former Bell Telephone employee named Walter Shewhart. One of W. Edwards Deming's teachers, he preached the importance of adapting management processes to create profitable situations for both businesses and consumers, promoting the utilization of his own creation the SPC control chart. Dr. Shewhart believed that lack of information greatly hampered the efforts of control and management processes in a production environment. In order to aid a manager in making scientific, efficient, economical decisions, he developed Statistical Process Control methods. Many of the modern ideas regarding quality owe their inspirtation to Dr. Shewhart. He also developed the Shewhart Cycle Learning and Improvement cycle, combining both creative management thinking with statistical analysis. This cycle contains four continuous steps: Plan, Do, Study and Act. These steps (commonly refered to as the PDSA cycle), Shewhart believed, ultimately lead to total quality improvement. The cycle draws its structure from the notion that constant evaluation of management practices as well as the willingness of management to adopt and disregard unsupported ideas are keys to the evolution of a successful enterprise.

    14. ASQ : Information : Quality Glossary : S
    shewhart, walter A. (deceased) Referred to as the father of statistical qualitycontrol because he brought together the disciplines of statistics, engineering
    http://www.asq.org/info/glossary/s.html
    Home JOIN RENEW Search ... Quality-Related Sites Why Quality? Library Baldrige Award ACSI
    Quality Glossary
    A B C D ... R S T U V W ... Quirky Quality Dictionary
    S Sample: In acceptance sampling, one or more units of product (or a quantity of material) drawn from a lot for purposes of inspection to reach a decision regarding acceptance of the lot. Sample size: [n] The number of units in a sample. Sample standard deviation chart (S chart): A control chart in which the subgroup standard deviation, s, is used to evaluate the stability of the variability within a process. Sampling at random: As commonly used in acceptance sampling theory, the process of selecting sample units so all units under consideration have the same probability of being selected. Note: Actually, equal probabilities are not necessary for random samplingwhat is necessary is that the probability of selection be ascertainable. However, the stated properties of published sampling tables are based on the assumption of random sampling with equal probabilities. An acceptable method of random selection with equal probabilities is the use of a table of random numbers in a standard manner.

    15. Untitled Document
    shewhart, walter A. referred to as the father of statistical qualitycontrol because he brought together the discipline of statistics
    http://www.geocities.com/sandeep_kumar_chhabra/walter.htm
    A free Quality resource site Home Quotes Gurus Definitions ... Shewhart, Walter Shewhart, Walter A.: referred to as the father of statistical quality control because he brought together the discipline of statistics, engineering and economics. He described the basic principles of this new discipline in his book Economic Control of Quality of Manufactured Product.
    Home
    Quotes Gurus Definitions ... E-mai l www.geocities.com/sandeep_kumar_chhabra A free Quality resource site mail me your valuable comments quality, quality quotes, quality gurus, quality definitions, quality audits, welding, painting, inspection and test plan, total quality management, ISO 9000, ISO 9001, ISO 9002, iso 9000, iso 9001, iso 9002, ISO 9001:2000, iso 9001:2000, iso 9001-2000, ISO 9001-2000, pressure vessel, valve, pipe, pipeline, heat exchanger, API 1104, ASME section IX, ASME section V, painting, material, welding consumables, codes and standards, civil, electrical, mechanical, piping, pipeline.

    16. WALTER SHEWHART - PADRE DEL CONTROL ESTADISTICO DE LA CALIDAD
    Translate this page walter shewhart es el creador de los famosos Cuadros de Control, paso inicial hacialo que el denominó la formulación de una base científica para asegurar
    http://www.geocities.com/WallStreet/Exchange/9158/shewhart.htm
    ADMINISTRACION MODERNA Walter A. Shewhart EL PADRE DEL CONTROL DE CALIDAD MODERNO
    PAGINAPRINCIPAL

    INDICE TEMATICO

    INDICE ALFABETICO

    LINKS
    W alter Shewhart es el creador de los famosos Cuadros de Control, paso inicial hacia lo que el denominó la formulación de una base científica para asegurar el control económico, plasmada en su obra "Economic Control of Quality of Manufactured Products" (Control Económico de la Calidad de Productos Manufacturados), publicado en 1931. Shewhart se graduó en la Universidad de Illinois con los títulos de bachiller y master, y recibió el Doctorado en Física en la Universidad de California en Berkeley en 1917. Su carrera profesional la realizó como ingeniero en Western Electrics de 1918 a 1924, y en los laboratorios Bell Telephone como miembro del staff técnico de 1925 a 1956 cuando se retiró. Fue catedrático en control de calidad y estadísticas aplicadas en la Universidad de Londres, en el Instituto tecnologico Stevens, el Colegio de Graduados del Departamento de Agricultura de los EEUU, y en la India.Además de miembro del Comité Visitante del Departamento de Relaciones Sociales de Harvard, profesor honorario en Rutgers y miembro del comité consultivo de Princeton en el departamento de matemáticas. Como consultor sirvió al Departamento de Guerra de los EEUU, a la ONU, y el gobierno de la India. Era miembro activo del Consejo Nacional de Investigación y del Instituto Internacional de Estadísticas. Miembro Honorario de la Sociedad Real de Estadística de Inglaterra y de la Asociación de Estadísticas de la India. Miembro y oficial de del Instituto de Estadísticas Matemáticas, la Asociación Americana para el Avance de la Ciencia, y la Asociación Americana de Estadística; y miembro de la Sociedad de Econometría, el Instituto Internacional de Estadística y la Academia de Ciencias de Nueva York. Y fue el primer presidente de la

    17. Era Two - The Gurus - Walter A. Shewhart
    Era Two The Gurus - walter A. shewhart. walter A. shewhart could be considered the "Father of Quality." This title is
    http://www.geocities.com/CapeCanaveral/Lab/9183/shewhart.html
    Era Two - The Gurus - Walter A. Shewhart
    Walter A. Shewhart could be considered the "Father of Quality." This title is most often associated with W. Edwards Deming, but Deming learned "at the feet" of Shewhart. Shewhart laid the first seed of the quality movement with his book "Economic Control of Quality of Manufactured Product." This book introduced the concept of Statistical Process Control. SPC has become the cornerstone for process control in industry. As influential as SPC is, this is not the only contribution made by Shewhart. He planted ideas in the head of Deming that were later turned into the management concepts that Deming took to Japan and finally brought home in the 1980's. One of these ideas was the concept of Profound Knowledge, an idea discussed later in the section on Deming. An idea that is commonly credited to Deming, but in actuality belongs to Shewhart is the PDCA (or PDSA) cycle of management. This is the Plan-Do-Check (or Study)-Act cycle that should be used for all management projects. Plan what you want to do, do it, study the results, make corrections, and then plan for the improvements (starting the cycle again). Return to Sending Page The Guru Page Quick Links To Duane's Major Pages Home Professional Humanities Books Email me at: dfloyd1009@cs.com

    18. Speed Of Light Intro Page
    In 1939 walter A shewhart published a chart of the history of measurement ofthe speed of light (1). His attention had turned from his earlier work on
    http://www.sigma-engineering.co.uk/light/lightindex.shtml
    A History of the Speed of light
    In 1939 Walter A Shewhart published a chart of the history of measurement of the speed of light . His attention had turned from his earlier work on industrial statistics and business improvement to issues of scientific measurement and operational definitions. The chart shows a gradual decrease in the measured values and substantial inconsistency between studies, even when measurement uncertainty is considered. Much of Shewhart's intention in publishing the chart was to expose some of the issues around measurement uncertainty and how it is addressed by scientists. I was always intrigued as to the subsequent history of the chart so decided to research the data and bring the chart up to date. Of course, at the 1983 Conference Generale des Poids et Mesures the following SI ( Systeme International ) definition of the metre was adopted: "The metre is the length of the path travelled by light in vacuum during a time interval of 1/299,792,458 of a second." This brought an end to speed of light measurement so the whole history can be told, at least until the current definition of the metre becomes sufficiently imprecise for current needs and the definition needs to be refined. The up-to-date chart is shown in Figure 1. The vertical lines illustrate the experimenters' estimate of uncertainty though it is not always clear what these are meant to suggest. Click on the chart for more detail.

    19. Walter Shewhart- The Grandfather Of Total Quality Management.
    walter shewhart was the inventor of the control chart, and the mentor of Dr. W. EdwardsDeming. walter shewhart The Grandfather of Total Quality Management.
    http://www.skymark.com/resources/leaders/shewart.asp
    Walter Shewhart - The Grandfather of Total Quality Management.
    His Ideas The original notions of Total Quality Management and continuous improvement trace back to a former Bell Telephone employee named Walter Shewhart. One of W. Edwards Deming's teachers, he preached the importance of adapting management processes to create profitable situations for both businesses and consumers, promoting the utilization of his own creation the SPC control chart. Dr. Shewhart believed that lack of information greatly hampered the efforts of control and management processes in a production environment. In order to aid a manager in making scientific, efficient, economical decisions, he developed Statistical Process Control methods. Many of the modern ideas regarding quality owe their inspirtation to Dr. Shewhart. He also developed the Shewhart Cycle Learning and Improvement cycle, combining both creative management thinking with statistical analysis. This cycle contains four continuous steps: Plan, Do, Study and Act. These steps (commonly refered to as the PDSA cycle), Shewhart believed, ultimately lead to total quality improvement. The cycle draws its structure from the notion that constant evaluation of management practices as well as the willingness of management to adopt and disregard unsupported ideas are keys to the evolution of a successful enterprise.

    20. Walter A. Shewhart
    Idea TQM walter A. shewhart.
    http://wizard.ae.krakow.pl/~wawaks/tqm/idea/shewhart.html
    Idea TQM
    Walter A. Shewhart
    TEMATY ZARZ¡DZANIE PRZEZ JAKO¦Æ
    ISO 9000, ISO 14000, PN 18000
    ZARZ¡DZANIE PROJEKTAMI

    PROJEKTOWANIE SYSTEMÓW ZARZ¡DZANIA
    Od niego tak naprawdê wszystko siê zaczê³o. Zajmowa³ siê jako¶ci± w Western Electric, a potem w Bell Telephone Laboratories. By³ z wykszta³cenia matematykiem i statystykiem. Jego metoda sterowania jako¶ci± spowodowa³a rewololucjê w podej¶ciu do jako¶ci. Jendak¿e on by³ jedynie jej za¿ewiem. Od niego uczyli siê dzisiejsi mistrzowie - Deming, Juran czy Taguchi. On jednak pozosta³ w cieniu. A trzeba powiedzieæ, ¿e wynalaz³ najwa¿niejsze narzêdzie jakim pos³ugujemy siê dzi¶ w sterowaniu jako¶ci± - kartê kontroln± 22 lipca 2002 18:06

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