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41. The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Customers for Life by Scott Deming | |
Hardcover: 224
Pages
(2007-04-27)
list price: US$24.95 -- used & new: US$10.00 (price subject to change: see help) Asin: 0470127120 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description "Powerful brands command. Read this insightful book and allow Scott to share how to make your brand stand out and deliver you buckets of money!" "Deming's approach to branding is not about gimmicks. It's about relationships-the real formula for building and sustaining your brand and your business." "It doesn't matter what you sell. We're all selling service. Deming's book shows businesses of all sizes how to create incredible brand power through innovative service levels. The Brand Who Cried Wolf will not end up on your book shelf; it will stay in your briefcase or on your desk as a daily reference guide. If you want to grow your business, get this book!" "Deming's revelations on creating an emotionally engaging experience between you and your customer are without equal!" "The Brand Who Cried Wolf explains how every customer interaction, large or small, impacts your brand's image and reputation. This is an easy-to-read book— veryone in your organization needs to own." "Deming delivers an essential message to businesses and delivers in a way you won't forget. You know the fairy tales, just adapt it to your unique brand: you!" "Stories sell, and that's what helps sell the ideas in this brilliant book. If you're in business-any business-you need this book. Get it now!" Chapter 8: Just Call Me Slick! People Really Hate to be "Sold" What We’ve Accomplished So Far By now you know that branding is not exclusively about business identity in the form of a logo or advertising. You might recognize the Nike brand from its iconic swoosh logo. You might immediately think of McDonald’s when you think of fast food because McDonald’s commercials are ubiquitous, but by this point, you know that icons and awareness do not constitute a brand. You also know that big businesses are not the only brands. Your business does not have to be the size of GM, Microsoft, AOL Time Warner or Wal-Mart. Your business could be run out of your home with you as the sole employee. You could conduct business from a small office with a single assistant, or in a store with several employees. The size, scope, and location of your business does not change the fact that it’s a brand, nor should any of these factors truly impact your brand if you’re focusing on one-on-one relationships. Businesses are not the only brands, either. Every individual is a brand, as are organizations from non-profits to political parties to social clubs. For example, the Gates Foundation, the Red Cross, UNICEF, Make-A-Wish Foundation, Boy Scouts, Girl Scouts, Kiwanis Clubs, Rotary Clubs, Republican Party, and Democratic Party — all are brands. The concept of branding I’ve been articulating is personal, which means everyone needs to develop one. Each category — from individuals to organizations to businesses large and small — brings with it its own brand development challenges. At the same time, however, these challenges are minimized when you understand your brand identity. Throughout this book, I have written about creating unique and memorable experiences for your customers. Chapter 2 defined a brand in terms of establishing relationships with your customers. Chapter 3 distinguished between types of experiences you can generate for your customers, and differentiated a brand experience from ones that are merely transactional or simply meet customer expectations. Chapter 4 highlighted the importance of changing your perspective to adopt your customer’s point of view, rather than emphasize your product or service. Chapter 5 analyzed the results of changing your perspective. Chapter 6 admonished you to avoid overstating your own worth. Finally, Chapter 7 focused on the ripple effects of your actions. Thus, most of the facets of branding I’ve been articulating since the beginning of this book have emphasized how you affect the customer’s perceptions. In other words, I’ve been talking about the customer’s connection to your brand. Now I’m going to talk about how you perceive your own brand, and about your connection to your own brand. Creating An Authentic Brand Identity: Sincerity Can’t Be Faked! First, you must take stock of your brand identity. In the Introduction to this book I stated that everyone is a brand. Everyone has a brand identity, but not everyone understands their own brand correctly, or even knows what it is. You cannot develop an authentic, sincere brand without this understanding. And you cannot create brand evangelists — people who trust you and praise your brand every chance they get — without an authentic, sincere brand. You earn someone’s trust through your actions, so you’d better know how to act! Understanding your brand identity, and developing the trust that turns your customers into evangelists, involves knowing what your own beliefs and values are. The fact is, when you walk in your customer’s shoes, when you change your perspective to deliver the impossible, you’re reflecting a core element of your identity, your values, and your beliefs. When you are sincere about trying to understand your customers’ needs, desires, and what they’d truly love from you, a genuine connection is made that is the foundation of trust between you and your customers. Compassion and sincerity can’t be faked. Branding is not a matter of putting on a persona that others will like. It’s not playing a role, putting on a mask, or pretending — all that is superficial, a veneer that covers up the “real” you. Moreover, a veneer can be quickly spotted. I don’t think there’s anyone that hasn’t had the experience of being “sold.” It’s uncomfortable precisely because it’s not authentic. The experience simply feels hollow. Think about the slick car salesman who’s “going to do what it takes to get you into this car!” Maybe he’s heavy on the ‘hale fellow well met,’ demeanor, or drenches you with flattery. When the time comes to make an offer on the car, he engages in an overly dramatic show of anxiety. “I’m gonna see my manager right now and see if I can talk him into this one. Between you and me, he’s having a bad day, but I’m really gonna work on him.” Eventually, the long, drawn out ceremonial dance ends with you signing the lease or sale papers, but you walk away knowing the whole experience could have been different, and you dread the prospect of going through it again. Why do you dread it? What has soured you on going through the process again? In a word: insincerity. Insincerity is the wolf trotting around in sheep’s clothing pretending to be something he’s not. When you experience a wolf in sheep’s clothing, you’re soured on future interactions. It is this sort of insincerity that destroys a brand or prevents an authentic one from being established. The car salesman example is cliché, just like the sales girl at the clothing store who tells you every single piece of clothing you try on looks so good! Though they’re cliché for a reason, we tend to forget just what that reason is. We instantly recognize the cliché, but not what made it true in the first place. Customer Reviews (10)
Interesting, informative and fun to read!
Read this book if you want to sell more products or services!
Not Your Father's Book on Branding ...
Buy This Book.... NOW!
A book for the Ages! |
42. Wolf Empire: An Intimate Portrait of a Species by Scott Ian Barry | |
Hardcover: 208
Pages
(2007-06-01)
list price: US$29.95 -- used & new: US$16.55 (price subject to change: see help) Asin: 1599210533 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Customer Reviews (12)
A true coffe table book the cover is beautiful to keep on the table
Amazing book, with marvelous photos!!
Amazing book that gives new insights into this amazing animal
wolfs
AMAZING! Enter Barry's Wolf Kingdom! |
43. Napoleon's Wolf by Scott Langley | |
Paperback: 466
Pages
(2004)
-- used & new: US$15.00 (price subject to change: see help) Asin: 1932657185 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Customer Reviews (1)
Napoleon's Wolf |
44. Betsy Who Cried Wolf by Gail Carson Levine | |
Paperback: 40
Pages
(2005-09-01)
list price: US$6.99 -- used & new: US$3.57 (price subject to change: see help) Asin: 0064436403 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Betsy was going to be the best shepherd in Bray Valley history. Any wolf who tries to eat Betsy's sheep had better watch out. But Zimmo is no ordinary wolf—he's a hungry wolf, with a Plan! In her first picture book, Newbery Honor author Gail Carson Levine puts her own spin on a traditional tale, while Scott Nash brings a comic sensibility to this hilarious story. Customer Reviews (4)
Innovative, silly, funny
Betsy Who Cried Wolf
Hilarious spin on a classic tale...
Fractured Folktale Fun..... |
45. Scott Kelby's 7-Point System for Adobe Photoshop CS3 by Scott Kelby | |
Paperback: 288
Pages
(2007-10-26)
list price: US$49.99 -- used & new: US$28.00 (price subject to change: see help) Asin: 0321501926 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Customer Reviews (98)
7 Point System Gets a 21-Gun Salute
Student Review
No Link to Book photos
Fantastic Book - I use 4-5 of the seven "points" in 90% of my Real Estate photography
Scott Kelby's 7 point system |
46. Song of the Wolf by Scott C.S. Stone | |
Paperback: 388
Pages
(1999-02-02)
list price: US$13.95 -- used & new: US$12.94 (price subject to change: see help) Asin: 1583480013 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Sharpening his deadly combat skills, Dane soon becomes a professional soldier-for-hire, stalking enemy after enemy in the jungles of Laos and Vietnam. As Colonel Dane, black belt, mercenary soldier-adventurer, he falls in love with a beautiful war correspondent, whom he rescues from the Vietcong in a deadly mission. Customer Reviews (1)
The author was a real mercenary so the book is fine. |
47. Dream of the Wolf by Scott Bradfield | |
Paperback: 239
Pages
(1992-02-04)
list price: US$11.00 -- used & new: US$9.95 (price subject to change: see help) Asin: 0679736387 Canada | United Kingdom | Germany | France | Japan | |
48. Black Wolf by Fela Dawson Scott | |
Paperback: 432
Pages
(1994-04)
list price: US$4.99 Isbn: 0843936177 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Customer Reviews (3)
Good reading
I must agree...tired plot and not so likeable characters
Has a good start, but doesn't really go anywhere |
49. Song Of The Wolf Star by C. E. Scott | |
Paperback:
Pages
(2006-01-01)
-- used & new: US$12.86 (price subject to change: see help) Asin: B002ACJEYY Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description |
50. Celebrate Reading 4 SEVEN Volume Boxed Set 1993 (Texas Sings, The Wolf is at the Door, Do Yyou Hear What I See?, Y.O.U., We're All In This Together, The World is Round Just Like an Orange, Don't Wake the Princess, Shrink Wraped) by Scott Foresman | |
Hardcover:
Pages
(1993)
Isbn: 0673800482 Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description |
51. DO YOU HEAR WHAT I SEE / WOLF IS AT THE DOOR 4E/4F - Teacher's Edition by Scott Foresman | |
Spiral-bound:
Pages
(1995)
Asin: B00134ITKK Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description |
52. The Nocturne by Jordan Scott | |
Kindle Edition:
Pages
(2006-05-04)
list price: US$6.00 Asin: B002KMIOGI Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Customer Reviews (6)
It's not really "Twilight" if you move it to France
How did this get published?
pathetic.
okey
The Nocturne |
53. Talking with My Mouth Full: Crab Cakes, Bundt Cakes, and Other Kitchen Stories by Bonny Wolf | |
Paperback: 272
Pages
(2007-10-02)
list price: US$13.95 -- used & new: US$0.98 (price subject to change: see help) Asin: 0312373856 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Customer Reviews (11)
Talking with my mouth full
Bakers will enjoy!
Breezy and hard to put down
Connecting with food and family history
Gorgeous and mouth-watering |
54. Borders & Border Regions in Europe & North America | |
Paperback: 376
Pages
(1997-03)
list price: US$15.00 Isbn: 0925613231 Canada | United Kingdom | Germany | France | Japan | |
55. Wolf by Albert Payson Terhune | |
Paperback: 200
Pages
(2005-03-01)
list price: US$15.00 -- used & new: US$11.69 (price subject to change: see help) Asin: 1880158469 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Customer Reviews (2)
The ugly duckling of dog stories
One of the best Terhune books I have ever read! |
56. Battletech: The Spider and the Wolf by Gideon, Scott Oehler, David Detrick | |
Paperback: 56
Pages
(1986-08)
list price: US$6.95 Isbn: 1555600174 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Customer Reviews (2)
Painfully Nostalgic
Not bad, for a comic book |
57. James Castle: A Retrospective (Philadelphia Museum of Art) by Jeffrey Wolf | |
Hardcover: 272
Pages
(2008-11-25)
list price: US$60.00 -- used & new: US$37.96 (price subject to change: see help) Asin: 0300137303 Average Customer Review: Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description James Castle (18991977) never learned to speak, read, or writeand left his native state of Idaho only onceand yet he created a wide range of extraordinary works that resonate with much of 20th-century art. This book offers the first critical exploration of the many creative genres of this self-taught artist, who first came to notice in the 1950s and 1960s but has only recently been recognized by major museums. Lavishly illustrated with more than 300 full-color reproductions and packaged with an original documentary DVD illuminating fascinating aspects of his life and art, this book examines Castle’s drawings, color-wash works, idiosyncratic cardboard and paper constructions, and word, sign, and symbol pieces. As a child he developed his favorite medium and method of working, mixing stove soot with saliva and applying this ink” with sharpened sticks and cotton wads to such found materials as product packaging and discarded paper. These everyday materials have given his works a singular, immediate, and appealing natural quality. This engaging volume considers Castle’s remarkable art from a variety of perspectives, examining his life, modes of depiction, working methods and materials, and the visual poetry” of his text works. Customer Reviews (4)
justice done to Castle's work
james castle's place
makes me want to spit
james castles art |
58. Sams Teach Yourself Windows Phone 7 Application Development in 24 Hours (Sams Teach Yourself -- Hours) by Scott Dorman, Kevin Wolf, Nikita Polyakov, Joe Healy | |
Paperback: 512
Pages
(2011-03-14)
list price: US$34.99 -- used & new: US$23.09 (price subject to change: see help) Asin: 0672335395 Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description Everything developers need to start developing and selling applications on Microsoft's highly-anticipated Windows Phone 7 platform This is a practical, hands-on guide to mastering mobile development with Microsoft's highly anticipated Windows Phone 7 platform. Written by four experts in Windows Phone 7, this book delivers a solid, wide-ranging understanding of the entire mobile application development process. The authors start with the absolute basics, including installing and utilizing Windows Phone 7 development tools; working with the Metro user interface; and migrating from desktop development. Then, step-by-step, you master page-based navigation, finger-friendly development, storage, integration, profiling, debugging, performance optimization, and more. The authors walk through using Microsoft Silverlight to create intuitive applications that interact with the cloud; developing mobile games with XNA; and distributing applications via the Marketplace. Friendly, accessible, and conversational, this book delivers a practical grounding in Windows Phone development without ever becoming overwhelming or intimidating. Each lesson builds on everything that's come before, helping you learn core techniques from the ground up. You learn key concepts, syntax, and techniques through short, practical examples that reflect the realities of mobile development, and apply Microsoft's own best practices. |
59. New York Jets Executives: Bill Parcells, Scott Pioli, Weeb Ewbank, Ron Wolf, Mike Tannenbaum, Pat Kirwan, Terry Bradway | |
Paperback: 44
Pages
(2010-09-15)
list price: US$14.14 -- used & new: US$14.13 (price subject to change: see help) Asin: 1156221218 Canada | United Kingdom | Germany | France | Japan | |
Editorial Review Product Description |
60. The Great Whale Book by John E., Scott Mercer, and Steve Wolf Kelly | |
Paperback:
Pages
(1981)
Asin: B001613MR0 Canada | United Kingdom | Germany | France | Japan | |
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