Product Description
The author uses his own translation of a 17-century Dutch poem about the most famous menagerie. Sparkling, fun-filled, full-color illustrations. Caldecott Medal winner. ... Read more

Customer Reviews (24)

Great service, fast and the book in perfect condition
Love the book, saving for grandchildren someday. Will be a great book for curious minds.

Interesting book
I purchased this book for a Chistening gift. It is more of a picture book with letting children looking at it filling in their own word make up for each picture frame.Beautifully illustrated. Very creative. Olivia is almost 3 and loves the book.

Peter Spier at his best
Peter Spier is so gifted at illustrating the deep and timeless things.Noah's Ark, with no text, carries the "reader" along with Noah and his family as if one is there.No end to the discovery and emotion he evokes with his beautiful and detailed pictures.I never get tired of his books.

One of the Best Noah's Ark Books Available
Everyone should have at least one Noah's Ark story, and Peter Spier's version is one of the best available.It is especially well suited to children, with its wordless format and careful attention to visual detail.Sweeping illustrations fill up each page with well-developed vignettes, evoking the horror, danger and hope of the original story.

The story is simple, yet this book is complex enough for both pre-readers and readers.Having discussed it with an adult, pre-readers will be able enjoy it on their own for an extended time, since the pictures convey at least as much information as the words.

Well written book
This book was well written and Illustrated. My two year old granddaughter was a little young to fully appreciate the story but I thinkas she gets a little older, it will have more meaning. Would recommend this for children over 3years old ... Read more

Product Description
2 CD-Rom set. Disc 1 is "Compton's Interactive Bible: New International Version". Disc 2 offers "The Complete Multimedia Bible", based on The King James Version and richly narrated by James Earl Jones. ... Read more

Customer Reviews (1)

Not what was advertised
This item was advertised was a 2-CD set and I received only one CD, I REALLY wanted the Comptons Interactive Bible, but did not receive it. When I contacted the seller about the missing CD they didn't have it. He refunded half my purchase price but now I am left with spending money for a CD I do not want nor like. The seller was nice about it, but bottom line I didn't get what I wanted. ... Read more

Product Description
Two 90 minute audio cassettes. ... Read more

Product Description
DECORATIVE BOXED SET OF AUDIO TAPES, 180 MINUTES EACH ,2 TAPES EACH OF ULYSSES AND 2 TAPES EACH OF NATIVE SON. NEW AND FACTORY SEALED. ... Read more

Product Description
In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Those managers heed the factors that drive profitability in this service paradigm: investment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which puts hard values on soft measures so that managers can calibrate the impact of employee satisfaction, loyalty, and productivity on the value of products and services delivered. Managers can then use this information to build customer satisfaction and loyalty and assess the corresponding impact on profitability and growth. Describing the links in the service-profit chain, the authors explain that profit and growth are stimulated by customer loyalty; loyalty is a direct result of customer satisfaction; satisfaction is largely influenced by the value of services provided to customers; value is created by satisfied, loyal, and productive employees; and employee satisfaction, in turn, results from high-quality support services and policies that enable employees to deliver results to customers. By completing the authors' service-profit chain audit, companies can determine not only what drives their profit but how they can sustain it in the long term. ... Read more

Product Description
A collection of Christian sermons by various authors. ... Read more

Product Description
You know the adage: "The customer's always right." This mantra has merit. Fail to give your customers exactly what they want, and you risk seeing them march off to rival companies--wallets in hand. But put your customers first at all costs, and you open a different can of worms: by catering to customers' whims, you inject costly inefficiency into every step of your operations. So, must you always choose between service quality and efficiency? No: Savvy companies are devising creative ways to provide top-notch service without sacrificing efficiency. Consider online auction giant eBay. The company pays virtually nothing to give customers exactly what they want. How? Customers--not employees--perform almost all the labor of buying and auctioning items on eBay's Web site. Offloading tasks to customers carries its own risks--including irritating or confusing them. But manage the process carefully, and you garner the benefits while avoiding the risks. This Harvard Business Review Article Collection shows you how. ... Read more

Product Description
Harvard Business Review on Audio series:Building Customer Loyalty, one cassette tape, Product #106AUArticles:1. Loyalty-Based Management, by Frederick F. Reichheld2. Putting the Service-Profit Chain to Work, by James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr., and Leonard A. Schlesinger ... Read more