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This manual focuses on the techniques and strategies for integrating the various Office applications. It provides readers with a total-immersion, hands-on tutorial that walks them step by step, mouse-click by mouse-click, keystroke by keystroke from survival-level integration skills through various more sophisticated integrations—productivity integration, power integration, Web page integration, Internet integration. In the final lesson, readers put it all together in a comprehensive project using Word, PowerPoint, Access, Excel, Outlook, FrontPage, and the Internet. The well-illustrated, spiral-bound manual contains easy-to-read, appealingly formatted procedural explanations and step-by-step exercises in a multi-part Lesson format. Real-life, on-the-job scenarios make content immediately relevant. An accompanying CD-ROM contains data files and Internet simulations. Survival Skill Integration. Productivity Integration. Power Integration. Web Page Integration. Internet Integration. Putting It Together. For anyone who wants to develop skill in integrating the components of Office XP.

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Covers work-related topics such as attitude, choosing a career, finding and applying for a job, getting along with people, and career goals. Pedagogy includes terms, Before you Begin questions, What's Your Attitude questions, Office Tips, Industry Focus, and activity worksheets. ... Read more

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Author Gary Kroehnert follows up his two training best-sellers with a fun, relaxed, cartoon-filled book on the stressful topic of presentation skills. Its simple, clear principles and techniques cover many topics not addressed in competing books, such as "principles of adult learning and retention", "group presentations," "taking questions from the audience," "games, simulations, and role-plays," "using a microphone," etc. ... Read more

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As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.

• The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients
• Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice'
• Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness
• Case studies used to help the reader identify and learn about specific issues and situations
• The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity

Customer Reviews (1)

Good information, but redundant.
I purchased this book to assist in staff training. I have found it to contain useful information. However, after the first chapter, it tends to repeat itself without introducing much new helpful information. There are lots of checklists for staff self-evaluations that, when scored, do not include information on improving their weak areas. Also, as this book was written for the UK, I have found the language to be interesting, but a slight drawback. There is quite a bit of UK slang (such as tatty, taken out of a skip, put a tick in the appropriate column, etc.). And there was an interesting, but not so useful for the US, chapter on British Telecom. ... Read more

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Take Students' Business Computer Skills to the next level ... Read more

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Many times it is the assistant who bears the brunt when manager and assistant are working "out of sync." This unique book shows assistants how to take charge of their relationship with their boss--with a multitude of tools, tips, and interactive exercises to help assistants meet this challenge and become indispensable!.Amazon.com Review
Nearly all business books deal with managing a company. TheValuable Office Professional, by Michelle Burke, addresses theusually neglected but nonetheless critical matter of managing amanager.Approaching issues from the perspective of the staff, Burkeshows how to develop the assistant-boss relationship into a truepartnership. Tips and exercises are included to help transform theseoften one-way associations into effective teams, even when the bosschooses not to see the assistant as a counterpart. ... Read more

Customer Reviews (4)

BUY THIS BOOK!!
This book has assisted me in my growth as an office professional and as an administrative assistant. I have been in this business for at leastfour years and I have so much to learn. Everyone in my organization can see the changes and transformations I have made with the tips and tools I have used in this book. Even when you think you know it all, there is still something to learn that did not know yesterday. To all who are not afraid of learning, BUY THIS BOOK!!

Thanks,
ME

Career minded Admin need this book
This book was great!I have Michelle Burke's five core competencieshanging in my office to let others know how seriously I take my career.Ihave read the book several times and have found it extremely useful andmotivating.Great Book for anyone at any stage of their career.

Michelle Burke's Corporate Value
Burke's invaluable 'Valuable Office Professional' has saved ourorganization both the headaches of administrative training as well as thecost of on-going educational maintenance.The beauty of her insightapplies quite poignantly to help increase the productivity of not only theoffice assistant but CEO's alike.Recommended for all who endeavor tosucceed in corporate America.

The not so valuable book of office professionals.
I order the book and I started to read it as soon as I got it out of the box.I also ordered the Webster"s secretarial handbook.This book was a lot better and had useful information.The Valuable officeprofessionalwas a bit confusing to read.The information was verypointless. ... Read more

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Fundamentals of Law Office Management: Systems Procedures and Ethics, fourth edition, was created to present knowledge of the industry, an understanding of how a law office functions, and to provide essential skills. The book is divided into three sections in order to best accomplish these goals. The first section, consisting of five chapters, provides an overview of the legal industry. These chapters explain the parameters and policies of the business of law and provide a strong foundation upon which to build a legal career. The information contained in these chapters is essential to understand why law firms, and other types of legal offices, conduct business differently from other industries. The second section, consisting of five chapters, introduces readers to the functions and procedures common to a law office environment. The third section, consisting of four chapters, provides readers with essential skills that will be utilized throughout their legal career. The book is enhanced with the inclusion of features such as key words, ethics alerts, side bars, and tech tips. New to this fourth edition is material on federal employment laws and law office marketing, along with revised tables and charts and updated web resources, providing a valuable resource for the aspiring and practicing professional. ... Read more

Customer Reviews (3)

Fundamentally Practical!
I'm really digging into this book and appreciate the smooth writing, the references and the locations of websites and exercises in this book.

Most of the material is practical and valuable to the law student who wants to know what to expect in the real world.Since I'm IN the real world already, I can relate to a lot of examples relating to attorneys whose bad communication skills and dismal management styles make working in the legal field tough.

The book gives solutions to these problems in simple, easy to understand terms.

The CD that is with the book is not that useful, since the majority of the CD material is repeated in the back of each chapter.

Also, the number of spelling errors is enough to make me wonder about the editor and publisher, especially when a student is spending over a hundred bucks on this book!"Confidentiatilty" is a new word to me![Should be "Confidentiality"].

Outside of these errors, not a badly written book.Recommend for the fifth edition that the editor go over the text with a fine-blue pencil!

good
although the book took 12 days to arrive but the rep took sometimes to answer my emails.

Very practical.
This is a good book for any vocational or practical oriented program in paralegal or legal assistant studies.It contains lots of helpful hints, guidelines, and explanations of common areas for law office management.Very useful for learning the "how-to" of docket control, billing, file and records management, and general law office operations.

I have used this book in teaching paralegal students now at two institutions of higher education.I currently use it at the university level.The straight forward language, easy explanations, and practical guides to each item are very helpful for beginning through mid-level students. ... Read more

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This text familiarizes the legal office assistant student with various fields of law and the proper preparation of the legal documents utilized in each, so as to provide the user with the essential tools to perform effectively in the legal office environment.This text concentrates on document preparation techniques, tips for efficient processing of documents, and clarification of the required legal language and clauses for each document. ... Read more

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For CPS Review courses.The Certified Professional Secretary (CPS(R)) Examination Review Series provides valuable assistance to anyone preparing for the CPS Examination. The Series focuses on key topics test-takers must know in order to pass the exam. It is the only examination preparation series produced in conjunction with the International Association of Administrative Professionals (IAAP ). The format of each manual in the Series guides administrative professionals in effective study techniques. ... Read more

Customer Reviews (1)

PREPARATION FOR THE CPS EXAM
This book is great to prepare for the CPS exam. This particular book is from the previous edition (4th). The new edition (5th) already came out. You can get from Amazon.com too.
... Read more

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Speedwriting for Notetaking and Study Skills offers an easyabbreviated writing system which helps students improve perfor-mance in notetaking, library skills, preparation of research papers, and minutes of meetings. Students learn to use letters of the alphabet, abbreviations, and other shortcuts to write faster. They also learn to be selective in what to put down, doing so in a useful format. The text also provides important aids to studying and reviewing effectively. ... Read more

Customer Reviews (3)

Pullis the best method of speedwriting
I think the Pullis method of speedwriting is the best. This book is very well written and organized. It uses the minimal amount of letters, goes by sound, eliminates middle word vowels, has brief forms, has abbreviations, and you can teach yourself in no time at all. The system uses the alphabet and no funny squiggley symbols. For practice I watch TV and take notes and am shocked at how fast I can do it.I'm able to concentrate on what people are saying and not struggling to remember what they said.Great for taking phone messages too. There is also a speedwriting dictionary.

Excellent Self-Teaching Guide
Speedwriting Shorthand is a highly practical, easy-to-learn system of manual, alphabetic shorthand.In high school, I took traditional Gregg Shorthand (Diamond Jubilee Series) and I was never able to get above 70 wpm with it and made tons of errors.With Speedwriting, I was able to quickly teach myself the whole system and now write it effortlessly and very rapidly with virtually no errors.

By taking basic shorthand priniciples and incorporating them into a writing system based on English cursive handwriting, Pullis has streamlined the process considerably.There are only a small handfull of non-English strokes in this system, but they are easily incorporated and highly memorable.Notes taken in Speedwriting are easy to read too; my wife was able to read a basic sentence without knowing anything about Speedwriting because it's based on English letters you already know how to write.

If you want an edge over your classmates, get this book and learn Speedwriting.In just an hour or two a night, you'll learn and be able immediately to start using Speedwriting.From the very first lesson, there is good, very practical stuff you can use NOW (instead of six months from now like with Gregg shorthand).

I have all the Speedwriting Shorthand textbooks and this book is, by far, the best of the lot.Everything you need all under one cover.I would also recommend against buying the new copy, it's just far too expensive for what you get.Get a used copy instead and dig right in, you'll be very glad you did!

Helped me spped up in my notetaking.
This book is a great textbook for students and prossionals alike. Easy to understand and work through. A wonderful skill to help improve your life. ... Read more

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Customer Reviews (1)

Good overview of the subject
Not the book to buy if you are looking for indepth information regarding presentation skills, but exactly what you need if you want to use for self-development or a good class outline on the subject.It covers all the main topics surrounding the subject, but doesn't go into great detail on any one topic.It is well written, easy to read, and provides many useful exercises. ... Read more

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This coaching manual contains ready-to-use sessions for working with individuals or small groups. The material is designed to enable the trainer or coach to help trainees reflect on their experiences, share success, learn from failure and practise new skills and techniques until they're ready to try them out for real. The coaching processes involved in the manual should help improve self-awareness and teach your people how to observe behaviour and give and receive effective feedback. This first volume focuses on the fundamental telephone skills that we all need, along with the skills for handling inbound customer service and sales calls. A second volume covers outbound calls. ... Read more

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Writing at Work is for people who do or will write while on the job whether the writing be an interoffice memo, e-mail, a status report, a lab report, marketing materials, or a letter to a customer. The philosophy behind Writing at Work is that such writing needn't be stale and unoriginal but can instead be a sophisticated piece of work that positively reflects the competence of its composer to all who read it.Rather than dwell on picky, little "rules" that you must adhere to when writing, Writing at Work focuses on the real rules of grammar and aspects of style that you really need to know in order to write with confidence.Using examples realistically drawn from work settings, Writing at Work presents each topic in a manner that is at once accessible and inviting. Spread throughout the text are exercises that provide you with ample opportunity to write, revise, and correct the kinds of written tasks typically encountered at work. You can immediately gauge your progress by checking your work against the answers listed at the end of each chapter. ... Read more

Customer Reviews (2)

great refresher
this is a great purchase for those that need a refresher for writin in the work place. i loved it SO MUCH that I gave it as a gift.

Writing at Work works!
In the course of twenty-five chapters, Smith and Bernhardt write in a lively manner about the elementary rules (and "non-rules") of grammar, punctuation, sentence structure up through discussions on jargon, technical language, and then on to the "tones" of writing, parallel structure, and playful and elegant prose. I really enjoyed reading this book because I was able to review those elementary rules (without too much pain) as well as get some validation for stylistic choices I've made in my own writing. So much of how a person writes -- whether it's "good" writing or not -- is rather semi-conscious. "Writing at Work" makes the reader conscious about what they're doing in their writing as well as makes a strong case for putting elegant, persuasive writing back into technical and business communications.

And I only had to re-write the last paragraph a few times.... ... Read more

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electronic office,"" a concise style guide covers essentials of business English, business letter styles, records management techniques, current postal and overnight delivery information, and desktop publishing. ... Read more