Book Description
Office Skills provides up-to-date, real-life, and valuable information for the office of tomorrow with an emphasis on practical applications, everyday skills and the knowledge needed to be successful. The text presents an overview of technological skills and examines attitudes and human relationships, highlighting the “people skills” vital to a successful career. ... Read more

Book Description
From background about the medical profession to details about the role of the administrative medical assistant, this resource covers everything students need to know about the front office. Chapters cover essential information and tasks, as well as special topics such as: insurance; managed care issues in today's ever-changing healthcare environment; computer and computerized billing systems; and more. A final chapter on externship and employment provides the student with useful tools to take beyond the classroom. ... Read more

Book Description
This exciting new product simulates the experience of working in the front office of a medical practice. The kit includes 37 tasks divided over a 10-day period. Each task simulates an administrative duty and can be performed either on paper or electronically.For assignments on paper, students are given actual examples of forms to be completed, such as daily schedules, history and physical reports, and attending physicians' statements. Actual examples of file folders, labels, and envelopes are included to help make the experience as close to reality as possible. For completing the same assignments electronically, a CD-ROM is included and contains the latest version of AltaPoint's medical software. Completing each assignment electronically provides a realistic experience of working with actual medical office software program. A second CD-ROM contains audio features for practice with telephone messages and transcribing dictations. ... Read more

Book Description


*Not available through Harcourt ... Read more

Book Description

Diffuse conflict, avoid negativity, and create a productive workplace

In The Office Survival Guide, clinical psychologist and executive coach Marilyn Puder-York offers practical solutions to the common problems that can ruin a career or simply make office life miserable. This book includes examples from real-life offices thatyou can adapt to your situation, and shows you how to "manage up" to problematic supervisors, "manage down" to difficult subordinates, and "manage across" to troublesome peers. In no time at all, you'll be better able to deal with

* Office politics * Crisis-management situations * Passive-aggressive colleagues * Corporate restructures * Mixed signals from superiors * New technologies in the office

"Every employee wants to know what are the secrets to getting ahead.  Marilyn Puder-York nails it with practical, how-to tips, ideas and solutions.  This should be a MUST read whether you are 26 or 46."--Cathleen Black, president of Hearst Magazines

"A real find!!Sound and powerful advice for surviving office difficulties."--Maggie Gagliardi, Senior Vice President, Human Resources American Express Company

"Marilyn Puder-York has made an extremely positive impact on our ability to retain talented people in our organization."--Douglas Stern, President/CEO, United Media

Customer Reviews (5)

Reads like a novel, but works like a reference manual.
Well done!This book is filled with useful suggestions that can be applied immediately.The author's experience rings through with examples the reader can grasp on first pass.The material renders a pleasant read from cover to cover but is also modular enough that you can flip to an isolated topic and gain contextual appreciation straight away.This is one book which won't be allowed to gather dust on my shelf!

She nails it
This isn't just about the "other" people in business that you & I need to get along with.It's also about "us," why we respond as we do to particular other personalities and situations, plus practical guidelines to increase the chances of success.An easy & engaging read.Don't keep this book on your shelf: buy it, read it, and keep it under your pillow.

Extremely Helpful Information
This book gives excellent advice about dealing with difficult situations that occur in office. The information that I gained by reading this book I am sure will help me come out on the winning side of negotiations in the future where I've come up short in the past. I've gained a better understanding as to how to maintain a sense of balance and get my point across without creating greater tension in the process. This book couldn't have come along at a better time. Thank you Dr. Puder-York for sharing this insightful information.

Must read
The insight in this book is incomparable. Dr Puder York does an amazing job of discussing situations that happen in the real world and she actually coaches you through it. Her advice is a must read. I think that I have strong people skills, yet, there was a lot in this book that took what I know to the next level.

Office Survival Guide -- Very, Very Helpful Advice
This book is filled with the kind of insights and advice that anyone who is trying to thrive -- not just survive -- in a 21st-century office environment can begin putting to use immediately. The suggestions and ideas contained within are real-world, nuts-and-bolts tools that help avoid problems, resolve issues, and build the kind of consensus that will allow you and your whole team to move forward. Today, more than ever, interpersonal skills are an essential component of business success. Without them, your career can be over before it begins. Ironically, however, we all seem to get less training and less preparation in this vital area than ever before. This book can help close that gap. Put it on the bookshelf where you keep the essential volumes that you come back to over and over again. ... Read more

Book Description
This book is a survival kit for anyone new to the legal arena.It teaches students what it means to dress, act, and behave professionally.How to use the phone, voice mail, and e-mail effectively and professionally.It explains how to efficiently manage their time.Demonstrates common billing practices and the mechanics of timekeeping, the mechanics of opening and organizing files, the mechanics of organizing documents, and the mechanics of docket control systems.Teaches how to cope with the realities of office politics and how to work effectively with "challenging" clients, attorneys, and staff.Practicality is the cornerstone of this text. Students who use this text should be better prepared to work as paralegals and generally more useful to employers than those who do not. ... Read more

Book Description

Office Procedures for the 21^st Century, Seventh Edition offers a desirable blend of procedural skills and soft skillsand continues to be a market leader. Because of its relevant approach and proven system, it prepares readers for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included. Comprehensive treatment of office procedural skills includes relevant and timely topics. Provides an early focus on the employment process and helps develop readers’ interviewing and resume writing abilities. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips. Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively. Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences. Includes more coverage of effective communications skills related to teamwork and collaboration. Helps readers think critically about an ethical dilemma or difficult situation related to an office environment. For office professionals.

Book Description
In the office of tomorrow, interaction skills will be as critical to success as technological expertise. To address this need in the classroom, Office Skills offers an abundance of activities and study materials to prepare students for the workplace. ... Read more

Customer Reviews (1)

I had to buy this for school!
I bought this book because I needed it for my class. It was a good class called Office Practice, and the book has very many helpful hints. ... Read more

Book Description
How to play with your office supplies! Includes 75 tricks and stunts with pencils, business cards, paper clips, rubber bands, copy machines, fax machines, calculators, paper, and neck ties. Relieve occupational stress with... Credit Card Buzzing, Letter Opener Swallowing, The Endless Fax, The Disappearing Pencil, and the Invisible Elevator. 128 pages. 208 photos and illustrations. ... Read more

Customer Reviews (3)

Best for Those Who Like to Be the Life of the Office
This is a very funny book. I recommend it for anyone who wants to bring a little life into his/her office. Best of all, the tricks listed inside the book really work!

College Enhancer
As a college student, I don't do much work anyway, but this book increased my fun about 1 million fold.I can now "amaze" my "friends" with manuvers like the "Credit Card Buzz"!A must have for the serious procrastinator.

Work .. Play .. What's the difference?
I swear 99% of my users have read this book. As a LAN Administrator, my users are famous for skirting work. This is their Bible. ... Read more

Book Description
This book teaches the myriad computer skills legal assistants need in order to help make law offices and other legal organizations run smoothly. From case management and docket control software to litigation support software and legal timekeeping and billing, this is the definitive book on computer usage for legal professionals. Readers also will find that this teaching tool becomes a handy reference manual in the professional setting. ... Read more

Customer Reviews (9)

For beginners
I purchased this book for a class (legal technology) which turned out to be as remedial as this book.While I believe it could be very useful for someone who is not used to navigating a computer, it really insults the intelligence of those of us who have grown up with technology.This book does have a few useful tips that clarify certain aspects of Concordance and other legal programs, but I find it easier to explore an unfamiliar program on my own without the tedious step-by-step process Roper uses in his lessons.

Informative, but.....
I purchaed this book for a Paralegal class. I had two very bad experiences with the book. First, the first copy I received had no Appendix in it, so I had to send it back.It was unfortunate, as I needed the Appendix to do an assignment.Secondly, the software that was provided was expired when I tried to load it into my laptop to do homework. I called the publishing company and they promised to send me a new disk; two weeks later and I still have not received it.
I will keep it as a reference source, but I hope that another book will be written for future students. If you do not need it for a class, PLEASE look for another book.

Great learning tool
I bought this book for a legal assistant class and I enjoyed it.I learned a lot.It's hard to learn computers from a book - but not this one.The book comes with software and has tutorials and exercises that accompany the software.My class also liked the fact that there are tons of practical applications for how computers are actually used by practicing paralegals and legal secretaries in the book.Also, when it comes to litigation support -one of the most difficult legal computer applications to master - it was fantastic.It comes with three different litigation support programs, including Summation.Summation is fairly involved to learn and the book, tutorials, exercises and software did a good job of teaching this to me.I am confident now in my ability to do basic litigation support.The chapter on using the Internet to do legal and factual research was also excellent.

I would definately buy this again!
This book is essential for anyone working in a law office.Computers are used in nearly every aspect of working in a law firm.The book is huge - nearly 700 pages - and it covers every main type of program used in a law office.It comes with software, and lots of exercises and I thought it was very easy to read and straight forward.It covers hard topics like litigation support and Access databases in a way that I could understand without totally going over my head.The book covers both entry level and advanced topics.For example in the word processing chapter the Word tutorial had 7 lessons that got progressively more difficult, starting with basic word processing and ending with mail merges and creating tables of authorities.

Highly Recommended
I think this is a fabulous book.It comes with demonstration versions of 5 legal software programs including three litigation support programs, a time and billing program and a case management program.There were a number of in-depth, hands-on exercises for each program, so I really got to learn about each type of program by using it.Also, although I have used Access, Word, Excel and Powerpoint before, I liked the fact that there were in-depth exercises for learning legal applications for each of these programs.This is a very practical book. ... Read more

Customer Reviews (2)

Learning Microsoft Office 2000: Advanced Skills
This book is wonderful!I am a computer instructor and find any DDC book exceedingly helpful. DDC books are all we use at the college where I teach and my students love them because of their step-by-step instructions andunderstandability.The integration skills taught using this particularbook are amazing.I would be astounded if anyone has a problem learningfrom this book.

Microsost Office 2000 Advanced Skills
This is the first book I've purchased by this author.The publishing company, DDC, has always produce the best in self-help training and training for in class, as well.This book is the best I've been able findand actually feel like I've learned the various programs. The material issuch that you can always go back and review/refresh your skills on how toperform various steps to accomplish your tasks. It reviews the basics andfollows with skill building to intermediate and advanced.The instructionsare easier to follow and the exercises make you feel like a pro.I givethis book 5 stars happily and have recommended it to friends and family. ... Read more

Amazon.com
Nearly all business books deal with managing a company. The Valuable Office Professional, by Michelle Burke, addresses the usually neglected but nonetheless critical matter of managing a manager.Approaching issues from the perspective of the staff, Burke shows how to develop the assistant-boss relationship into a true partnership. Tips and exercises are included to help transform these often one-way associations into effective teams, even when the boss chooses not to see the assistant as a counterpart. ... Read more

Customer Reviews (3)

Career minded Admin need this book
This book was great!I have Michelle Burke's five core competencieshanging in my office to let others know how seriously I take my career.Ihave read the book several times and have found it extremely useful andmotivating.Great Book for anyone at any stage of their career.

Michelle Burke's Corporate Value
Burke's invaluable 'Valuable Office Professional' has saved ourorganization both the headaches of administrative training as well as thecost of on-going educational maintenance.The beauty of her insightapplies quite poignantly to help increase the productivity of not only theoffice assistant but CEO's alike.Recommended for all who endeavor tosucceed in corporate America.

The not so valuable book of office professionals.
I order the book and I started to read it as soon as I got it out of the box.I also ordered the Webster"s secretarial handbook.This book was a lot better and had useful information.The Valuable officeprofessionalwas a bit confusing to read.The information was verypointless. ... Read more

Product Description
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