Product Description
There is comprehensive coverage of all the most up-to-date syllabuses, including the RSA modular Text Processing: Typewriting syllabuses at Stages 1 and 2. ... Read more

Customer Reviews (1)

Just Like an Old Friend...
I had a wish to own a copy of the Century 21 Shorthand textbook that I studied from way back in the '70s.Imagine my surprise when I found several copies available online!And then, my delight with the condition of the textbook when it arrived at my home.It was in excellent shape, carefully wrapped, and all for less than $10!That's "pennies" to pay for a wish come true.I will definitely use this source again.














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Product Description
Revised to reflect recent advances in technology, this is a course for intermediate and advanced typing / word-processing programmes. It includes photocopiable documents for completion of the exercises, as well as displayed answers to all exercises not already set out in the main text. In this edition extra information and exercises are included on language arts skills which include a punctuation review, the use of prepositions, subject and verb agreement, word comparisons such as accept/except and advice/advise. ... Read more

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A step-by-step guide shows how to organize files efficiently, how to write effective memos, handle faxes and e-mail, what computers are necessary to manage an office, and how to get along with colleagues and bosses. Original." ... Read more

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It’s inevitable: no matter what industry, no matter how well run the company or department, unexpected problems emerge, setbacks occur, and crises arise. The difference between success and failure during these crucial moments is in how (and whether) one rises to the occasion. In Crunch Point, success expert Brian Tracy lets readers in on the secrets to shining in the kind of tough situations that make others fall apart.

Written in Tracy’s trademark direct style, each short, to-the-point chapter is packed with powerful techniques that will enable readers to deal swiftly and effectively with any difficulty that comes their way. The book presents proven strategies to:

* stay calm
* take control of the problem
* communicate clearly and quickly with key people
* project confidence and authority
* eliminate barriers blocking a speedy resolution
* focus on key result areas
* tap one’s inner reserves of energy and strength
* and much more!

With Crunch Point, readers will not only learn how to survive the most stressful and difficult situations -- but thrive in the face of tremendous pressure and come out a winner. ... Read more

Customer Reviews (9)

You cannot go wrong with Brian Tracy
I don't care what book you pick up by Brian Tracy, it will be phenomenal. He is such a well read man, he has vast amounts of knowledge to share.He will captivate you, and you will feel more confident after reading his material.I cannot say enough about this incredible man!

Valuable advice on how to stay calm in the face of a crisis
"When in danger or in doubt, run in circles, scream and shout," joked science fiction writer Robert Heinlein about how to handle a crisis. Well, if that is not an option, how should you handle yourself during an emergency, especially if you are in charge? Unfortunately, too many people freeze when trouble confronts them head-on. While most catastrophes do not send advance warnings, you can prepare yourself for the possibility of a setback. Brian Tracy offers valuable, hands-on information in a short, smart, knockout punch. Tracy describes 21 practical steps you can take to defuse a disaster, get your ship righted and head correctly back on course. getAbstract suggests reading his book if you don't want to get caught unprepared when a sudden, serious crisis hits you or your company.

Brian Tracy delivers the cure for fear-driven paralysis
When things go sideways, it's common for the human mind to shift to "worst case scenarios." Dwelling on these hypothetical situations generates fear, fear induces paralysis, and the "self-fulfilling prophecy"...dwelling on what you DO NOT WANT instead of facing fear head-on and fighting for what you DO WANT...becomes a reality.

The chapters are "Stay Calm," "Be Confident In Your Abilities," "Dare To Go Forward," "Get The Facts," "Take Control," "Cut Your Losses," "Manage The Crisis," "Communicate Constantly," "Identify Your Constraints," "Unleash Your Creativity," "Focus On Key Result Areas," "Concentrate On Priorities," "Counterattack!," "Generate Cash Flow," "Care For your Customers," "Close More Sales," "Keep Things Simple," "Conserve Your Energy," "Make Your Connection," "Character Is King," and "Put It All Together."

To the reviewer who commented on the size of the book (117 pages), all I can say is that I'd rather have a 117 page book that is focused and filled with usable information than a 300 page book that says nothing and goes nowhere. Look at those chapter titles. You WILL get your money's worth on this one.

This book is targeted toward working men and women with their backs to the wall. The only thing that will turn around a bad situation is calm, consistent, well-planned action. This book provides the framework. You fill in the blanks.

Stop worrying, roll up your sleeves, and get to work. Brian Tracy will coach you out of your fear, but only if you read the book and take the appropriate actions. Don't buy the book, set it on your shelf, and go back to worrying. You will get stronger with every step you take, no matter how small the steps might be. TAKING the steps is the secret.

Crunch Point
This was a great book. I used the 21 secrets to succeeding during a "team building" exercise with my group. I had each member use one secret and relate this to their everyday job. Everyone really enjoyed the exercise and I was grateful to have this book as a reference.

Simple to the point and pure Brian Tracy
Brian's books are to some trivial but after thirty years in big business his books are on the mark and this one is no different. He gives you a step by step guide to dealing with your business or your life. His focus with this book is when things have gone bad and you want to come back and his 21 steps will bring you back ... good work and straight forward. Loved it. ... Read more

Product Description
Students use this 12-chapter

text-workbook and accompanying dictation program to learn to transcribe, proof, and edit a variety of medical documents, including chart notes, history

and physical reports, consultations, office procedures notes, x-ray reports, and more. New

chapter includes review and case studies. Prerequisites include familiarity with basic English,

keyboarding and transcription skills, and knowledge of basic medical terminology. ... Read more

Customer Reviews (1)

Not what I expected
I had wrongly assumed that *dictation* would come with this book, as that is what it said in the write-up.It didn't.It's a workbook, and as far as workbooks go, it seems ok. ... Read more

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Success at work isn't just about working harder. It means thinking and working smarter. The Self-Development for Success series helps you quickly improve basic but crucial professional skills--and ensure your ongoing career success.

These brief, visually attractive, interactive books let you assess your current strengths, target weak areas, and build your knowledge and skills. You get an entire skills-training workshop--complete with charts, checklists, exercises, and questionnaires.

With Telephone Techniques, you'll learn how to:* Get your message through to people the first time around* Deal with aggression and handle complaints* Practice the art of influencing people via the telephone* Tame the telephone--you CAN control it!* Improve your telephone techniques and boost your business.

Other titles in the series:Effective CommunicationEffective DelegationEffective InterviewsPerfect PresentationsSelection InterviewingStress ManagementTime Management ... Read more

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This guide shares the secrets of corporate America's highest paid administrative assistants and executive secretaries. It provides its readers with a way to handle tough situations and avoid hot buttons, an understanding of vital employer research methods, and much more. ... Read more

Product Description
A concise reference handbook of keyboarding and office technology terms. The book not only provides rules and regulations but also contains detailed descriptions of office equipment, suggested layouts and operating hints for the keyboard operator. It contains over 550 entries which have been arranged in alphabetical order for easy use. Each definition is set out in clear, jargon-free language and is accompanied by over 90 illustrations and diagrams. This will be a useful desktop reference book for any keyboard opreator in the modern office, as well as secretarial students. ... Read more

Product Description

This practical handbook walks readers step by stepthrough every duty and aspect of being a Medical Admitting Clerk,giving them the confidence to perform their job with ease. KEYTOPICS: Comprehensive coverage includes medical terminology andadmitting vocabulary ... notice of admission and different types ofadmits ... the patient admission interview process ... how to completevarious forms ... insurances ... completing the admission ... and theproper steps to take for emergency room admissions. Ideal for Medical Admitting Clerks.

Customer Reviews (1)

Good if you are researching
But it is by no means comprehensive.Also, this field of Healthcare Management and Administrations is changing daily thanks to information technology, so some of this this book is already obsolete. If you just want a good overview of this profession, this is a good book.Otherwise, skip it. ... Read more

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This easy-to-understand, yet comprehensive handbookguides readers one step at a time through the duties andresponsibilities of a hospital insurance clerk. Stressing a practical, problem-solving format, the manual covershospital departments ... medical and insurance terminology ...insurance coverage and benefits ... group and individual insurance ...billing collection procedures ... coding ... universal billing claimform (UB-82) ... HMOs and PPO ... workers' compensation ... CHAMPUS... Medicare ... Medicaid and Medi-Cal ... plus computer billing. This is the ideal guide for medical insurance clerks aswell as anyone needing to know the ins and outs of medical insuranceinformation.

Product Description
A snappy little book containing facts, jargon, and inside information--all that readers need to know to hold their own among the experts. ... Read more

Product Description
Major changes in the way work is done and how organizations operate in the new global economy demand that employees find and develop new strategies for managing their jobs and careers. Not only is this necessary for their own success, it is also necessary for the success of their organizations. Sims, Veres, and the contributors to this timely, provacative volume identify the forces that act on employees and provide concrete examples and advice on how employees can better understand and respond to change and how they can actually benefit from it. Written with the employee in mind, the book will be important for specialists in human resource management, training and development, and others throughout the organization who have critical responsibilities for its survival and growth. ... Read more

Product Description
Provides quick and easy guidance on the do's and don'ts of today's changing workplace.Gives steps for practicing perfect etiquette when doing business abroad, and advice on putting together your wardrobe.Softcover. ... Read more

Customer Reviews (1)

Good All-Around Primer for Business Etiquette
This book covers all of the basics for how to conduct oneself in the business world.Office politics, dining, and social functions are all addressed.The wardrobe section is very helpful, as well.It offers soundclothing advice for both men and women.The women's section is noteworthyin that it gives women the freedom to actually dress like a woman in theoffice.Too many books of this sort pigeonhole women into the traditionalblack hole of a dark suit, round earrings, and sensible pumps.The diningsection gives advice on being proper, but not stuffy, at the table.Thereis also a useful glossary on hard-to-eat foods.This book offers usefuland practical tips for the seasoned executive and the young up-and-comer,alike.I recommend it to anyone in the business world. ... Read more

Product Description
This self-study manual is part of the Certified Professional Secretary (CPS®) Examination Review Series which provides valuable assistance to anyone preparing for the CPS Examination. The Series focuses on key topics test-takers must know in order to pass the exam. It is the only examination preparation series produced in conjunction with the International Association of Administration Professionals (IAAP™).Content is based on the current CPS Examination Review Guide published by the IAAP™. Each chapter contains: An overview; text, in outline form, with examples highlighted in italics; illustrations; review questions in formats similar to those found on the CPS Examination; solutions to review questions--with some explanation of correct answers, where needed, and references to the portion of the outline that explains the answer more fully; term review; glossary at the end of the manual, with references to the chapter where the terms may be found in context. An accompanying Self-study Guide enhances material in the manual.For Administrative professionals preparing for the CPS Examination. ... Read more

Product Description
Do you sometimes feel you're caught in an endless game of "telephone tag?"Do you always manage to call when an important person is "in a meeting?"Have you ever felt like ripping the phone out of the wall in frustration?Then this books is for you!There's more to using the telephone than dialing the right number.The phone is your link to clients, associates, vendors, and customers - start making the most of it.- Short-circuit those endless games of "telephone tag."- Penetrate tangled bureaucracies to reach virtually anyone.- Project a more powerful image using "Power Talking" phrases.- Stop wasting time and accomplish more with your phone.- Sell, negotiate, collect past-due bills, adn upgrade PR efficiently. ... Read more

Customer Reviews (3)

Best resouce for training telephone sales perople
I discovered this book while managing a large group of people in the telemarketing sales department of the nations largest mapmaking company.This book has proved invaluble in sales tips and techniques to sell anything! Highly recommeded

A must read!You will improve your phone effectiveness!
In my profession I spend 70% of my time on the phone.I'm telling you confidently that if you act on the ideas and strategies in this book, you should experience satisfyingly higher levels of success (in your business practices and in your personal endeavors).This is a quick-read coveringthe most pressing phone challenges in an easy-to-understand manner.Thetopics include: penetrating the receptionist's phone screen, screening yourcalls effectively, eliminating phone tag, setting appointments, timemanagement, projecting authority (phraseology and voice annunciation),handling irate calls, negotiation, collections and telemarketing.My return, many thousands.

OUTSTANDING, SIMPLE, TO THE POINT
ANY ONE WHO USES THE PHONE FOR BUSINESS SHOULD READ THIS BOOK ... Read more